TT
TEBOHO T

1 reviews | Active since May 2024

19 Feb 2025, 11:49

unhappy customer

I took the car from planet42 last year 22 March 2024 until now i still drive the car and is in good condition. The problem started with the battery issue because when i parked the car the next don't want to start. I did change the battery and it was new battery, but it was the same problem. I lock the claim with dealerbuddy insurance regarding this issue they send me to the dealership to check what is happening. The workshop told me the problem was the battery it was too small and they but a new bigger battery. The problem did not go away the battery was still draining without anyone what is the real problem. finally last week i took the car to another dealership at Alberton at last they did find the real cause of the problem. The problem was the car radio and the radio is still original radio that comes with the car. After they disable the car radio everything is good no battery problem. Now the insurance and the dealership planet42 they said to fix that radio problem will be on my own account. This problem start long time ago while using the car and no one of their workshop did find the problem until now. I am not going to fix or buy a new radio with my own money i radar send the car back and cancel the contract. If there is no one that is willing to help me with this matter i will cancel the contract as soon as possible and they must let me know when to take the car back before next debit date. I was in love with the car I'm driving but due to poor service i have to let it go and find the reliable dealership.

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Replies (2)
TT
TEBOHO T's update19 Feb 2025, 12:04
Reviewer Update
The worst thing i just receive the email now from Planet42 the message read as follows Urgent request contact planet 42 in connection suitable payment arrangement on your rental account. Before they send me this message i did send them the email and i did not get any respond from them. You can see that this people they don't have anything to deal with their customers they only after money they don't care at all.
Planet42
Planet42's reply20 Feb 2025, 10:38
Official
Hi Teboho

Thank you for taking our call.

Please be advised that the matter is being looked into and feedback will be provided as soon as possible.

Regards
Your Planet42 Team