Unfair treatment by PLANET42 in 2025

the company wants me to pay for their own gross negligence by failing to update the bank details after i have comp**** with the contract by informing them on time about these changes, now their coming with a new story today that my payment was reversed, very strange because they are always the first ones to get into my bank account and take their money, i find the behavior of this to be very disturbing and harassing as i have been a loyal customer who does not deserve this type of treatment. They have admitted that they were at fault and even apologized in writing but they still want to punish me for their own gross negligence. This is unfair and unacceptable. I suspect that they are doing this because by the end of May i will be having this car for three years