TK
Tee K
1 reviews | Active since Aug 2019
09 Jan 2024, 08:50
Unauthorized Debited Amount - Terrible Customer Service
I definally wouldn't recommend anyone to use this company. They are so unprofessional. They ignore your calls and WhatsApp messages.
I just saw that an unauthorized amount of R2553 was debited from my account recently and I have no idea why. Last year they ran a promotion for us to pay for Dec/Jan forward and get rewarded 2k for both months in January....which I paid. But today I woke up to my account being debited unprovoked nje. I tried WhatsApp and calling them but they just don't respond. I want my money back or else I'm reporting this to the Ombudsman.
This company is the worst and I'm so glad I'm almost done with them...never again!!! Worst customer service ever!
Helpful (0)
Replies (9)0
Replies (9)
Planet42's replyOfficial
10 Jan 2024, 13:24Good day,
Thank you for your review.
Here at Planet42, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you were treated. I assure you that we’re reevaluating our customer service training and intend to review this situation with our customer service team. I hope that you can forgive us and that we can continue to do business together.
We have noted that you have spoken to a consultant and they have requested the refund. Please allow for 7 working days for the payment to be done and a further 3 working days for the funds to reflet in your account.
Regards
Your Planet42 team.
Thank you for your review.
Here at Planet42, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you were treated. I assure you that we’re reevaluating our customer service training and intend to review this situation with our customer service team. I hope that you can forgive us and that we can continue to do business together.
We have noted that you have spoken to a consultant and they have requested the refund. Please allow for 7 working days for the payment to be done and a further 3 working days for the funds to reflet in your account.
Regards
Your Planet42 team.
Planet42's reply10 Jan 2024, 13:24
Official
Good day,
Thank you for your review.
Here at Planet42, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you were treated. I assure you that we’re reevaluating our customer service training and intend to review this situation with our customer service team. I hope that you can forgive us and that we can continue to do business together.
We have noted that you have spoken to a consultant and they have requested the refund. Please allow for 7 working days for the payment to be done and a further 3 working days for the funds to reflet in your account.
Regards
Your Planet42 team.
Thank you for your review.
Here at Planet42, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you were treated. I assure you that we’re reevaluating our customer service training and intend to review this situation with our customer service team. I hope that you can forgive us and that we can continue to do business together.
We have noted that you have spoken to a consultant and they have requested the refund. Please allow for 7 working days for the payment to be done and a further 3 working days for the funds to reflet in your account.
Regards
Your Planet42 team.
TK
Tee K's updateReviewer Update
12 Jan 2024, 02:24Your team is highly *********** and unprofessional. Rather than the R2,553 that was wrongfully debited from my account be reverse, I only got R1,250. Where is the balance?
On the other hand, I adhered to the Black Friday and Christmas cash back promotions bit your team still has not paid the R2,000 that I was suppose to get on the 10th of January. This is the worst experience ever...this after being a loyal customer for 4+years. You guys really don't value your customers and you are the biggest croocks by falsely advertising and then going back on your word.
Your company has zero ethics and is highly unprofessional!
When am I getting the balance of R3,303 that I am owed???
On the other hand, I adhered to the Black Friday and Christmas cash back promotions bit your team still has not paid the R2,000 that I was suppose to get on the 10th of January. This is the worst experience ever...this after being a loyal customer for 4+years. You guys really don't value your customers and you are the biggest croocks by falsely advertising and then going back on your word.
Your company has zero ethics and is highly unprofessional!
When am I getting the balance of R3,303 that I am owed???
TK
Tee K's update12 Jan 2024, 02:24
Reviewer Update
Your team is highly *********** and unprofessional. Rather than the R2,553 that was wrongfully debited from my account be reverse, I only got R1,250. Where is the balance?
On the other hand, I adhered to the Black Friday and Christmas cash back promotions bit your team still has not paid the R2,000 that I was suppose to get on the 10th of January. This is the worst experience ever...this after being a loyal customer for 4+years. You guys really don't value your customers and you are the biggest croocks by falsely advertising and then going back on your word.
Your company has zero ethics and is highly unprofessional!
When am I getting the balance of R3,303 that I am owed???
On the other hand, I adhered to the Black Friday and Christmas cash back promotions bit your team still has not paid the R2,000 that I was suppose to get on the 10th of January. This is the worst experience ever...this after being a loyal customer for 4+years. You guys really don't value your customers and you are the biggest croocks by falsely advertising and then going back on your word.
Your company has zero ethics and is highly unprofessional!
When am I getting the balance of R3,303 that I am owed???
TK
Tee K's updateReviewer Update
13 Jan 2024, 13:06How does a company agree on something with you via WhatsApp then when they need to honour to agreement they come with funny stories to avoid paying up? Planet42 really disappointed me with their ********* conduct. I still have not received a positive feedback because they are ignoring the fact that THEY confirmed everything in black and white.
Honestly, this has nothing to do with money but it' about principles. I am willing to take this further even go as far as the court (no matter how long it will take). They are now contradicting what they advertised on their x-mas promotion and that is ********* and false advertising.
What a disappointmen when I have just a few months to finish off this contract.
To the current Plante42 customers - please be extra careful when taking their so called promotions. This company will try everything in their power to not pay what is due to you!
Honestly, this has nothing to do with money but it' about principles. I am willing to take this further even go as far as the court (no matter how long it will take). They are now contradicting what they advertised on their x-mas promotion and that is ********* and false advertising.
What a disappointmen when I have just a few months to finish off this contract.
To the current Plante42 customers - please be extra careful when taking their so called promotions. This company will try everything in their power to not pay what is due to you!
TK
Tee K's update13 Jan 2024, 13:06
Reviewer Update
How does a company agree on something with you via WhatsApp then when they need to honour to agreement they come with funny stories to avoid paying up? Planet42 really disappointed me with their ********* conduct. I still have not received a positive feedback because they are ignoring the fact that THEY confirmed everything in black and white.
Honestly, this has nothing to do with money but it' about principles. I am willing to take this further even go as far as the court (no matter how long it will take). They are now contradicting what they advertised on their x-mas promotion and that is ********* and false advertising.
What a disappointmen when I have just a few months to finish off this contract.
To the current Plante42 customers - please be extra careful when taking their so called promotions. This company will try everything in their power to not pay what is due to you!
Honestly, this has nothing to do with money but it' about principles. I am willing to take this further even go as far as the court (no matter how long it will take). They are now contradicting what they advertised on their x-mas promotion and that is ********* and false advertising.
What a disappointmen when I have just a few months to finish off this contract.
To the current Plante42 customers - please be extra careful when taking their so called promotions. This company will try everything in their power to not pay what is due to you!
Planet42's replyOfficial
15 Jan 2024, 12:59Hi Tee Kay
Thank you for the response and for taking our call today.
Please be advised that the matter is being assessed and feedback will be provided as soon as possible.
Regards
Your Planet42 Team
Thank you for the response and for taking our call today.
Please be advised that the matter is being assessed and feedback will be provided as soon as possible.
Regards
Your Planet42 Team
Planet42's reply15 Jan 2024, 12:59
Official
Hi Tee Kay
Thank you for the response and for taking our call today.
Please be advised that the matter is being assessed and feedback will be provided as soon as possible.
Regards
Your Planet42 Team
Thank you for the response and for taking our call today.
Please be advised that the matter is being assessed and feedback will be provided as soon as possible.
Regards
Your Planet42 Team
Planet42's replyOfficial
17 Jan 2024, 16:21Hi Tee Kay
Please be advised that we have tried calling you to provide an update on the above query, however the line rings and then goes to voicemail.
Please be advised that we have sent an email to you regarding your query, we hope that you find the email communication in order.
You may reach out to us by responding to the email that was sent or contacting us on ***.
Thank you
Regards
Your Planet42 Team
Please be advised that we have tried calling you to provide an update on the above query, however the line rings and then goes to voicemail.
Please be advised that we have sent an email to you regarding your query, we hope that you find the email communication in order.
You may reach out to us by responding to the email that was sent or contacting us on ***.
Thank you
Regards
Your Planet42 Team
Planet42's reply17 Jan 2024, 16:21
Official
Hi Tee Kay
Please be advised that we have tried calling you to provide an update on the above query, however the line rings and then goes to voicemail.
Please be advised that we have sent an email to you regarding your query, we hope that you find the email communication in order.
You may reach out to us by responding to the email that was sent or contacting us on ***.
Thank you
Regards
Your Planet42 Team
Please be advised that we have tried calling you to provide an update on the above query, however the line rings and then goes to voicemail.
Please be advised that we have sent an email to you regarding your query, we hope that you find the email communication in order.
You may reach out to us by responding to the email that was sent or contacting us on ***.
Thank you
Regards
Your Planet42 Team
TK
Tee K's updateReviewer Update
17 Jan 2024, 23:48The last email received from your team was a one-liner from Fidel Foen (telling me that I was rewarded R250 rather than the R1000 i was initially ptomised) on the 16th of January at 06h56 and I responded on the same day at 07h43.
AGAIN! Your team refuses to acknowledge that they confirmed via WhatsApp in December that I will get a cash back of R1000 if I make an additional payment towards the January instalment. You COMFIRMED in black and white, now I have to fight to get what was committed to. Why am I being given R250 cash back for the Xmas promotion when your promotion clearly state that I will get R1000 if I pay for a full extra instalment?
You guys are exhausting and clearly *********!
AGAIN! Your team refuses to acknowledge that they confirmed via WhatsApp in December that I will get a cash back of R1000 if I make an additional payment towards the January instalment. You COMFIRMED in black and white, now I have to fight to get what was committed to. Why am I being given R250 cash back for the Xmas promotion when your promotion clearly state that I will get R1000 if I pay for a full extra instalment?
You guys are exhausting and clearly *********!
TK
Tee K's update17 Jan 2024, 23:48
Reviewer Update
The last email received from your team was a one-liner from Fidel Foen (telling me that I was rewarded R250 rather than the R1000 i was initially ptomised) on the 16th of January at 06h56 and I responded on the same day at 07h43.
AGAIN! Your team refuses to acknowledge that they confirmed via WhatsApp in December that I will get a cash back of R1000 if I make an additional payment towards the January instalment. You COMFIRMED in black and white, now I have to fight to get what was committed to. Why am I being given R250 cash back for the Xmas promotion when your promotion clearly state that I will get R1000 if I pay for a full extra instalment?
You guys are exhausting and clearly *********!
AGAIN! Your team refuses to acknowledge that they confirmed via WhatsApp in December that I will get a cash back of R1000 if I make an additional payment towards the January instalment. You COMFIRMED in black and white, now I have to fight to get what was committed to. Why am I being given R250 cash back for the Xmas promotion when your promotion clearly state that I will get R1000 if I pay for a full extra instalment?
You guys are exhausting and clearly *********!
Planet42's replyOfficial
18 Jan 2024, 08:30Good day Tee Kay,
Thank you for reaching out to us.
Please be advised we have sent you an email yesterday. We advised that we will process the refund of R750.
Please alow for 7 working days for the refund to be processed.
We apologize for the inconvenience caused and we hope that this will remedy our relationship.
Regards
Your Planet42 team.
Thank you for reaching out to us.
Please be advised we have sent you an email yesterday. We advised that we will process the refund of R750.
Please alow for 7 working days for the refund to be processed.
We apologize for the inconvenience caused and we hope that this will remedy our relationship.
Regards
Your Planet42 team.
Planet42's reply18 Jan 2024, 08:30
Official
Good day Tee Kay,
Thank you for reaching out to us.
Please be advised we have sent you an email yesterday. We advised that we will process the refund of R750.
Please alow for 7 working days for the refund to be processed.
We apologize for the inconvenience caused and we hope that this will remedy our relationship.
Regards
Your Planet42 team.
Thank you for reaching out to us.
Please be advised we have sent you an email yesterday. We advised that we will process the refund of R750.
Please alow for 7 working days for the refund to be processed.
We apologize for the inconvenience caused and we hope that this will remedy our relationship.
Regards
Your Planet42 team.
TK
Tee K's updateReviewer Update
19 Jan 2024, 15:27Thank you so much to the lady that assisted with this issue. All the money due to me has been paid accordingly. Thank you for the calls to keep me updated as well as sorting out this issue swiftly. All is sorted now.
TK
Tee K's update19 Jan 2024, 15:27
Reviewer Update
Thank you so much to the lady that assisted with this issue. All the money due to me has been paid accordingly. Thank you for the calls to keep me updated as well as sorting out this issue swiftly. All is sorted now.
Planet42's replyOfficial
19 Jan 2024, 16:11Hi Tee Kay,
We are glad we were finally able to resolve the query.
Thank you for your patience.
Regards
Your Planet42 team.
We are glad we were finally able to resolve the query.
Thank you for your patience.
Regards
Your Planet42 team.
Planet42's reply19 Jan 2024, 16:11
Official
Hi Tee Kay,
We are glad we were finally able to resolve the query.
Thank you for your patience.
Regards
Your Planet42 team.
We are glad we were finally able to resolve the query.
Thank you for your patience.
Regards
Your Planet42 team.