LL
Letebele L
1 reviews | Active since Oct 2022
18 Oct 2022, 22:49
They don’t care about the customer
Disgusting treatment from this people.
1. You cannot call them, but they are able to call you( ********* business practice).
2. When you want to change the instalment date due to a new job, they say you cannot change it because you have signed the contract. Now you always pay a penalty fee at the bank because of a bouncing debit order (********* business practice)
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Replies (1)
Planet42's replyOfficial
19 Oct 2022, 16:51Hi Letebele
We do note all your above comments and we are very sorry to hear about your unfortunate experience. However we do need to caution on unfair and inaccurate narratives that is defamatory. Planet 42 is not an FSP but a car hire subscription who offers customer an alternative route to the conventional vehicle financing.
Please note we do not operate a call center, you are more than welcome to voice your concerns through our WhatsApp line *** or via email on *** should you still feel aggrieved in any sort of way.
Unfortunately we can not change payment dates currently, however, Our debit systems is able to track your account for funds for 10 days after your prescribed debit date when applying and collects once there is funds available. These tracking fees are at Planet 42's cost.
Alternatively, kindly note that you are welcome to do manual payments, kindly note proof of payments is required to ensure funds are allocated accordingly.
Kind regards,
Your Planet42 Team
We do note all your above comments and we are very sorry to hear about your unfortunate experience. However we do need to caution on unfair and inaccurate narratives that is defamatory. Planet 42 is not an FSP but a car hire subscription who offers customer an alternative route to the conventional vehicle financing.
Please note we do not operate a call center, you are more than welcome to voice your concerns through our WhatsApp line *** or via email on *** should you still feel aggrieved in any sort of way.
Unfortunately we can not change payment dates currently, however, Our debit systems is able to track your account for funds for 10 days after your prescribed debit date when applying and collects once there is funds available. These tracking fees are at Planet 42's cost.
Alternatively, kindly note that you are welcome to do manual payments, kindly note proof of payments is required to ensure funds are allocated accordingly.
Kind regards,
Your Planet42 Team
Planet42's reply19 Oct 2022, 16:51
Official
Hi Letebele
We do note all your above comments and we are very sorry to hear about your unfortunate experience. However we do need to caution on unfair and inaccurate narratives that is defamatory. Planet 42 is not an FSP but a car hire subscription who offers customer an alternative route to the conventional vehicle financing.
Please note we do not operate a call center, you are more than welcome to voice your concerns through our WhatsApp line *** or via email on *** should you still feel aggrieved in any sort of way.
Unfortunately we can not change payment dates currently, however, Our debit systems is able to track your account for funds for 10 days after your prescribed debit date when applying and collects once there is funds available. These tracking fees are at Planet 42's cost.
Alternatively, kindly note that you are welcome to do manual payments, kindly note proof of payments is required to ensure funds are allocated accordingly.
Kind regards,
Your Planet42 Team
We do note all your above comments and we are very sorry to hear about your unfortunate experience. However we do need to caution on unfair and inaccurate narratives that is defamatory. Planet 42 is not an FSP but a car hire subscription who offers customer an alternative route to the conventional vehicle financing.
Please note we do not operate a call center, you are more than welcome to voice your concerns through our WhatsApp line *** or via email on *** should you still feel aggrieved in any sort of way.
Unfortunately we can not change payment dates currently, however, Our debit systems is able to track your account for funds for 10 days after your prescribed debit date when applying and collects once there is funds available. These tracking fees are at Planet 42's cost.
Alternatively, kindly note that you are welcome to do manual payments, kindly note proof of payments is required to ensure funds are allocated accordingly.
Kind regards,
Your Planet42 Team