1 reviews | Active since Mar 2023
THEY DO NOT CARE!! Heartless
Since 14 December 2022 when I lost my job, I emailed Planet42 to return the car whereby no one got back to me. I only received communication after posting my complaint on Hello Peter. After renting the 2011 BMW for R8560,00 per month for 10 months I could no longer afford to keep the vehicle due to loss of income. There is no contact number listed anywhere for Planet42. Only a whatsapp and email providing generic replies. I posted my complaint on Hello Peter and almost immediately "someone" reached out to proceed with cancellation. Within a week of the communication I returned the car. 3 months has gone by after loosing my job that "someone" eventually got back to me .
They now want to impose a penalty of 8 months payment due to cancelling the contract under 24months . The vehicle i was renting is not even worth that much. I do not have have money for food or electricity at this point , as a single mother of a baby boy I am struggling .
2 months ago I was at means to secure alternative employment after my retrenchment in December. Planet42 are fully aware I now only earn R12,000 Gross, and a net salary of R11 089,00 after deductions. Knowingly Planet 42 now want to impose a penalty of 8 months cancellation fee amounting to R68 480.00 which is more than the value of the actual car . HOW AM I SUPPOSED TO FEED MY FAMILY. WHERE IS YOUR EMPATHY ??? I PAID SO MUCH MONEY FOR THIS VEHICLE ALREADY WHICH IS NOT EVEN WORTH THAT MUCH.....
They will ROB you blindly , no empathy , no understanding, it is a complete RIP-OFF !
First and foremost we would like to once again apologize for the inconvenience caused, especially in your time of financial crisis,
As discussed telephonically we have now come to understand the events that led up to this point and with further assessment into the matter and understanding where the mutual disconnect in communication occurred in regards to the cancellation penalty and further delay on continuing with the process with the information provided
Due to POPI ACT we unable to divulge further information
Please look out for email correspondence, to our agreement
We are aware that not being able to make contact telephonically has brought some frustrations
As we aim to grow and better our customer support, service & relations relations, we have now launched a customer care line
***
Kind RegardsPlanet42
First and foremost we would like to once again apologize for the inconvenience caused, especially in your time of financial crisis,
As discussed telephonically we have now come to understand the events that led up to this point and with further assessment into the matter and understanding where the mutual disconnect in communication occurred in regards to the cancellation penalty and further delay on continuing with the process with the information provided
Due to POPI ACT we unable to divulge further information
Please look out for email correspondence, to our agreement
We are aware that not being able to make contact telephonically has brought some frustrations
As we aim to grow and better our customer support, service & relations relations, we have now launched a customer care line
***
Kind RegardsPlanet42
We have sent you an email with the Gmail address provided, as the initial email provided upon application, hence the disconnect in communication. Please note according to record history you also received a call from our collections department at 14:43 to which you advised that you cannot take calls during working hours and an appointment for call is at between 13:30 - 14:30 and a follow up email in writing confirming the agreement ay 15:55
We have sent you an email with the Gmail address provided, as the initial email provided upon application, hence the disconnect in communication. Please note according to record history you also received a call from our collections department at 14:43 to which you advised that you cannot take calls during working hours and an appointment for call is at between 13:30 - 14:30 and a follow up email in writing confirming the agreement ay 15:55