They are not sending documents 1

They are not sending documents 1. I need to register the car so I can drive around freely. 2. I don't have a permit bcoz they didn't have permit when I came to fetch the car 3. The permit they improvised expired Friday 31 March. 4. Should a breakdown or even an accident happen, I wouldn't know what to do, who to call and what procedures to follow. 5. I'm checking my email and WhatsApp for stuff I was promised to receive through them but in vain 6. Please help, then the rating would change for better if the service is satisfactory. ***