The worse company to have a contract with

There car I'm renting from planet42 broke on the 1st February 2024, it took them the whole month to sort thus out and when I received the car back it was still not fixed, please see the below email I send them on the 13 February after I had to call 4 different companies to get a answer, oh and yes they debited my account after saying they will give me a payment relief for February as it's a inconvinced to me.

I previously sent an email, expressing my dissatisfaction in the service I have received (or lack thereof). Thus far, no one has taken ownership of my account. Your lack of communication and non committal to results as the days go by are shocking. I'm being sent from pillar to post, with myself doing all of the communicating. The contractual agreement between ourselves, is one of a medium term relationship, however relationships are two way streets, right now I'm the only one contributing to this relationship.

I need this concluded as matter of urgency! I have previously requested that due to your lack of service, as well as you not keeping to your contractual obligation, I would like this contract ended with no costs incurred by myself. I have kept to my side of the contract. I am now at the point that should this matter not be concluded asap.

I expect my concerns to be handled by someone who will provide me with the answers I have been requesting for weeks. And not for me to be calling various people/companies who dont know what the other is doing. Take ownership please!!!

This is no longer acceptable and I will not tolerate this service for another day.

I expect to be contacted during the course of the morning