AM
Ayanda M

1 reviews | Active since Jul 2025

10 Jul 2025, 11:25

Terrible experience from Planet42

Last two weeks I wrote here about the treatment of this company. I rented a car from planet42 and I terminated a contract in April 2025 and we agreed on this. But to this day they have not closed the account and now I am listed as the late payer at credit bureau because of their recklessness. I need them to remove my name from their database, close the contract and update my details from credit bureau. And they must stop communicating with me.

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Replies (1)
Planet42
Planet42's reply11 Jul 2025, 16:40
Official
Hi Ayanda

Please be advised that we are actively working to resolve your query.
We would like to assure you that your experience does not reflect the standards we strive to uphold, and we do not condone what you have encountered. 

Your feedback is important to us, and we are committed to learning from it as we continuously work to improve. 

Thank you

Regards
Your Planet42 Team