lM
lebo M
1 reviews | Active since Jul 2013
06 Jul 2023, 13:01
Still No Communication / Resolution
I have had an awful experience with the service received from a dealer, but as I was hoping Planet42 would step in to assist they were non-responsive at most times and not willing to resolve my issues which contractually are very clear. I am very disappointment and still haunted by the fact that I am expected to pay for a very faulty car and be happy with the fact that every two days it goes back to the dealer for repairs. the only way I get any form of response is when I post online - even the dealer ignores my request of contract termination, and just send me a "Mam your car has been fixed and ready for pickup"; two weeks after they had it for repairs. I HAVE NO WORDS :-(
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Replies (2)
Planet42's replyOfficial
06 Jul 2023, 14:09Hi Lebo
Please be advised that we tried calling yourself, however there was no answer.
We have sent an email to yourself and await your response.
Thank you
Regards
Your Planet42 Team
Please be advised that we tried calling yourself, however there was no answer.
We have sent an email to yourself and await your response.
Thank you
Regards
Your Planet42 Team
Best regards,
Planet42's reply06 Jul 2023, 14:09
Official
Hi Lebo
Please be advised that we tried calling yourself, however there was no answer.
We have sent an email to yourself and await your response.
Thank you
Regards
Your Planet42 Team
Please be advised that we tried calling yourself, however there was no answer.
We have sent an email to yourself and await your response.
Thank you
Regards
Your Planet42 Team
Best regards,
lM
lebo M's updateReviewer Update
06 Jul 2023, 14:58Hi Planet42
I have received your response/ email. I am of the opinion that this matter now requires mediation- as I have asked for two months ago. I paid an instalment in June for a car that sat with the dealership for repairs, I indicated to yourselves in May that the car had serious mechanical problems. I further suggest that I be given another car. I almost died driving this car, I am not sure what you mean when you say I will be liable for 7 months instalment when I am in month 3 of what has been a disaster.
My suggestion: Mediation. Communication between us is taking us nowhere, expectation that I pay for a faulty product, after I have asked that a dekra report be provided? A pure violation of my contract
I have received your response/ email. I am of the opinion that this matter now requires mediation- as I have asked for two months ago. I paid an instalment in June for a car that sat with the dealership for repairs, I indicated to yourselves in May that the car had serious mechanical problems. I further suggest that I be given another car. I almost died driving this car, I am not sure what you mean when you say I will be liable for 7 months instalment when I am in month 3 of what has been a disaster.
My suggestion: Mediation. Communication between us is taking us nowhere, expectation that I pay for a faulty product, after I have asked that a dekra report be provided? A pure violation of my contract
lM
lebo M's update06 Jul 2023, 14:58
Reviewer Update
Hi Planet42
I have received your response/ email. I am of the opinion that this matter now requires mediation- as I have asked for two months ago. I paid an instalment in June for a car that sat with the dealership for repairs, I indicated to yourselves in May that the car had serious mechanical problems. I further suggest that I be given another car. I almost died driving this car, I am not sure what you mean when you say I will be liable for 7 months instalment when I am in month 3 of what has been a disaster.
My suggestion: Mediation. Communication between us is taking us nowhere, expectation that I pay for a faulty product, after I have asked that a dekra report be provided? A pure violation of my contract
I have received your response/ email. I am of the opinion that this matter now requires mediation- as I have asked for two months ago. I paid an instalment in June for a car that sat with the dealership for repairs, I indicated to yourselves in May that the car had serious mechanical problems. I further suggest that I be given another car. I almost died driving this car, I am not sure what you mean when you say I will be liable for 7 months instalment when I am in month 3 of what has been a disaster.
My suggestion: Mediation. Communication between us is taking us nowhere, expectation that I pay for a faulty product, after I have asked that a dekra report be provided? A pure violation of my contract