Stay away!!! Still won't refund me!! Worst Customer service!!!

My contract with Planet 42 ended after i paid the settlement required. I received my settlement letter (from agent called Ntsako) and thats when the problems started. This contract concluded in the beginning of March 2026 (1st wèek). I was assured everything was in order. I came to find out on the 25th March that my bank account was still debited even after the contract had ended. I immediately called Planet42 and requested the reversal of the debit and the cancellation of the debit order mandate as expected. I was told the issue had been escalated but i could not be transferred to the people handling that issue since they could "not be reached over the phone:. That should have been the1st red flag. I was told to submit my proof of banking details which i immediately did. It was supposed to be a 7 to 14 days waiting period. I accepted that even though i was ****ed.

Last week when i called to check the progress, i was told by agent called Refilwe) there was no debit order cancellation or reversal captured on their system. Meaning, despite the emails and "recorded calls", nothing was captured on their side and the debit order was still active. From the 1st week of March, nothing moved on their side and theres no courtesy from them to even apologize. Now they have the nerve to talk about 7 to 14 days.

I'm now receiving the worst customer service with no guarantee that the debit order will be cancelled and the reversal will be paid. My bank (standard bank) cant help me even after i shared the settlement letter with them. The only option now is legal route, Ombudsman and social media. I'm now paying for 2 cars and they just don't care.

Its sad because even though my finances have drastically improved and I dont need P42 anymore, im still tied to this old contract in this manner.

They prey on the desperate and I advise everyone to stay away. I wont even mention what i had to endure with the unroadworthy cars they are renting out. Too much incompetence and ****s.