STAY AWAY FROM PLANET 42

STAY AWAY FROM PLANET 42!PATHETIC AND ARROGANT CUSTOMER SERVICE. I WANTED TO CANCEL MY RENTAL AS I HAD MY CAR FOR MORE THAN THE STIPULATED 6 MONTHS AS ADVERTIZED ON THEIR WEBSITE. I CALLED IN NUMEROUS OF TIMES TO INQUIRE AND WAS ADVISED BY CUSTOMER SERVICE FROM ALL DIFFERENT DEPARTMENTS THAT IS WHAT IS CORRECT AND THAT MY UPCOMING DEBIT ORDER IS THE LAST ONE. ANYWAYS THAT IS NOT WHERE IT ENDED,IT WAS THE WORST CUSTOMER SERVICE EVER EXPERIENCE AS THE CALL GETS TRANSFERED AND THEN IT DROPS, I CALL BACK AND THEN THE SAME THING HAPPENS AND WHEN I POINTED THIS OUT THEN I GOT ATTITUDE FROM THE STAFF!!!I CALLED IN ALSO DAYS BEFORE MY DEBIT ORDER WAS DUE AND FOR SOME REASON IT WAS SET EARLIER ,I CALLED IN ADVISED OF THIS ALSO MULTIPLE TIMES DURING THE RENTAL PERIOD AND NOTHIBG WAS DONE,INSTEAD I GOT CALLS ,EMAILS AND SMS ABOUT FAILED PAYMENT FOR 3 DAYS CONSTANTLY WHICH OBVIOUSLY ANNOYED ME.THAT AS WELL NOT EVEN ANY EMPATHY AND A PROMOSE TO REMEDY IT!!!THEN I WAS GIVEN WRONG INFORMATION ABOUT THE CANCELLATION PROCESS AS TO WHAT IS REQUIRED ETC. APPARENTLY AN EMAIL WAS SENT AND IT ENDED UP IN MY JUNK EMAIL.CLEARLY EVEN YAHOO KNOWS ABOUT THEM AS WELL LOL. ANYWAYS I CALLED IN 5 MORE TIMES AND CONVENIENTLY THE DAY THAT THEY TOOK THE DEBIT ORDER I GET A PROPER ANSWER AND EVEN A CALL BACK WHEN THECALL DROPPED, I GET GIVEN THE DROP OFF LOCATION AND ADVISED THAT THE DROP OFF LOCATION IS 24 HOURS SO I WENT AFTER WORK ON THAT DAY , ALSO HAD TO GET SOMEONE TO DRIVE ANOTHER CAR SO THAT I WAS ABLE TO GET BACK HOME AS IT IS IN A REMOTE LOCATION. I WAS ADVISED THAT I SHOULD RETURN LATER BY THE SECURITY AS HIS BOSS NEEDS TO BE THERE, I RETURN AND THEN GET ADVISED TO COME BACK THE SATURDAY, SO I GO BACK AT THE SIPULATED TIME AND THEN GET TOLD AGAIN TO COME BACK WHEN HIS BISS IS THERE , ALL OF THIS I HAVE TO PAY SOMEONE TO FOLLOW ME AND TAKE ME HOME.ANYWAYS I WAS ADVISED TO DROP OFF THE CAR ON MONDAY MORNING WHICH I EVENTUALLY DID AND THEN I GET AN EMAIL ABOUT OWING 7 MONTHS EVEN THOUGH ON THEOR WEBSITE IT STATES CLEARLY THAT YOU CAN CANCEL ANYTIME AS LONG AS ITS BEYOND THE 6 MONTHS,I HAD MY RENTAL FOR 21 MONTHS. ANYWAYS AGAIN ANOTHER LIE FROM THEM, I GET AN EMAIL STATING THAT I NOW OWE THEM 7 MONTHS BUT I CAN DO A SETTLEMENT OF 1 MONTH RENTAL WHICH CAN BE PAID OFF OVER A LONGER PERIOD.ANYWAYS I GET NUMEROUS OF CALLS ALL OF A SUDDEN AS THEY ARE NOW WANTING THEIR MONEY. I EVENTUALLY AGREED AND NOW IM GETTING ALL SORTS OF MESSAGES ABOUT SETTLING THE 1 MONTH SOONER AND I WILL GET CASHBACK. I WAS READING ANOTHER REVIEW AMD THEY ARE TRYING TO DO THE SAME THING TO ME WITH THAT DEBI CHECK BUT I WAS WISE AS I AM MOVING ALL MY DEBIT ORDERS AND MY SALARY TO ANOTHER ACCOUNT, AS THEY STILL HAVE IT APPROVED ON MY BANK ACCOUNT AND ALSO INFORMED ME THAT THEY WILL MONITOR MY ACCOUNT.BOTTOM LINE AFTER THIS HORRIBLE EXPERIENCE IS STAY AWAY FROM PLANET42, LOOK AT ALTERNATIVES RATHER