Request to Update Experian Profile - Payment for Planet 42

I am deeply disappointed with the service I have received from Planet 42 regarding the update of my account. Despite settling my account in June 2024 and providing proof of payment, they have failed to update my information on Experian (credit profile). I have made numerous attempts to resolve this issue, but my requests have been ignored or neglected. the account is active on Experian is not closed.

This lack of responsiveness and accountability has negatively affected my credit profile, causing unnecessary stress and inconvenience. Such behavior is unacceptable, especially when customers have fulfilled their obligations in good faith.

I believe transparency and accountability are essential for a company that aims to serve its customers effectively. Unfortunately, Planet 42 has fallen short of these expectations.

If this matter is not resolved promptly, I will be sharing my experience on social media and other consumer review platforms to raise awareness about this poor service. Customers deserve better, and I hope this serves as a wake-up call for Planet 42 to prioritize their customers' concerns.

To potential customers: Proceed with caution if you’re considering engaging with Planet 42. Make sure to keep detailed records and follow up persistently if issues arise.

Rating: 1/5

I hope this review encourages the company to take responsibility and improve their service standards.