Poor service rendered by planet 42 and Insure Africa

To whom this letter may concern, I Selemela Jan Tsotetsi I gave my wife Musa permission to assist me in pursuing the matter as I am driven pillar to post. It is not entirely true that I am unreachable this is just a ploy to move us pillar to post. I spoke to Sizwe through a voice call. She has every right on the matter as me and I authorize that she be given necessary answers as the car was bought for her and she is the one suffering now. This is a serious inconvenience in the family.

I did not want her to feel that there's something I am hiding therefore answer her directly and we are married in community of Property. Keep this massage as proof that I said so even when the matter is to be taken to court forget about the POPI Act I use my ID number to register this complaint here.

The car was towed with the instruction of planet 42 from home on the 22nd of January until today 28 February 2024 to the repairer. We were taken from pillar to post. The garage the car was towed to by the arrangement made by Planet 24 charged us R 29 500 planet 42 the want to pay R 4000 then expect us to pay the shortfall R 24500. All we request that Planet 24 to pay the entire amount of fixing the car or terminate the contract we entered to with the company and refund us our payment for 2 months because the vehicle was standing in the workshop. It can't be correct that after 5 months of driving the car and they claim not to have known about this mechanical defect which was picked from the 1st servicing of the car in our position. That is hard to believe, few kilometers because my wife is using it to go to work 1 km away from home. Planet 42 is liable to pay all the money on the quotation and the storage fees.
Planet 42 and Insure Africa blocked our emails and as well as the repairer email is blocked.

Please hello Peter assist us