Poor service from Planet 42

During a recent credit application, my ITC report flagged the account associated with the vehicle I rented from the organization in 2023 as “Open/Current.” I attempted to address the discrepancy by submitting the paid-up letter issued upon settlement (04/2024), however I was advised to contact Planet 42 directly for further assistance in rectifying this matter.

As it stands, the account continues to reflect as an active expenditure, resulting in discrepancies on my affordability assessments. This has negatively impacted my financial wellbeing, and I am concerned that the listing has remained unresolved for over a year despite the account being fully paid. I am in receipt of the paid-up letter, but the account still reflects as Open/Current.

In light of this, I kindly requested that Planet 42 furnish me with an official “Account Closed” letter that I may submit to substantiate the closed status. I understand that updates to credit records may take time, and this letter will greatly assist in resolving the issue while the correction is pending.

I contacted Planet 42 on 15 July 2025 regarding this concern and was advised to email ***. In this email i also attached the paid-up letter to substantiate the before mentioned.

Up until today, i haven't received any correspondence with regards to my query. The lack of communication is pathetic as this should've been updated upon issuing the paid-up letter.