Poor Service Delivery

During August 2022 I bought a vehicle (Nissan X-Trail) at @ Cars and Bakkies in Springs. It is based on Rent to own. The deal went through Planet 42. I was also provided with an insurance at MIA. The packet was the full packet as explained by the salesman. First instalment was paid at the end of September 2022. On 2022-12-09 I travelled on the Hartbeeshoek road. Suddenly the radiator burst. The vehicle was towed in by a breakdown supp**** by the insurance. Insurance only paid R1500 and I paid R2200 out of my pocket. Because of the holiday season the vehicle stood at my place of residence till 2023-01-09. The vehicle was towed in by Leon’s Service’s for repairs. From day one I struggled with the insurance. The vehicle was fixed at a cost of R19 200. I was informed by the owner of the workshop that it was a mechanical problem and that it was not due to my negligence. The insurance only paid R7000. This amount was only paid on 2023-04-06. Because I am a pensioner, I cannot afford the rest of the costs. I phoned Planet 42 on 2023-04-05. I spoke to a manager named Chad and explained my problem to him. He asked what is the amount that I can afford. I told him R5000. He then said that if I paid that R5000, Plant 42 will match the difference which is R7200. As soon as i send him the proof of me paying that R5000, they will pay the outstandingR7200 and then I can get my vehicle. On 2023-04-06 I paid the R5000 and forward the proof thereof to Chad at Plnet 42.I waited and waited but nothing happened. On 2023-04-25 I received a phone call from Leon’s service centre informing me that they did not receive the R7200. And therefore, I still cannot get my vehicle. I send Planet 42 a mail asking them what causes the delay. On 2023-0-28 I received a mail from them stating that they require a stipulated invoice from the garage. On 2023-05-03 the workshop forwarded them (Planet 42) the rectified invoice. On the 2023-05-04 I received a mail from Planet 42 stating that they received the corrected invoice and that it is now ok. They forwarded the documents to their finance department for payment. On 2023-05-09 I was informed by the garage that they still didn’t receive the payment and that I can not get my vehicle back. I again contacted Planet 42. Now they said that the Owner of the garage’s banking details is not correct. I contacted the owner Mr Leon Barker and he informed me that the account is his business account for the last 32 years. He has only that one account for the business. He again forwarded it to Planet 42. My vehicle is standing at that garage now for nearly 5 months fixed but I can not get it because that R7200 is not paid yet. I paid my monthly instalments every month as expected of me, but I have no vehicle to use. I must ask for lift everywhere I want to go. PLEASE CAN YOU ASSIST ME IN GETTING PLANET 42 TO PAY THAT MONEY SO THAT I CAN GET MY VEHICLE BACK. I DON’T KNOW WHAT TO DO OR WHERE TO GO. Thank you in advance. Richard Vrey