Poor service and misleading sales info, poor product

I've had the worst experience ever with Planet42 and Blacktip Auto. I got a vechile with them in July 2024. I was misleaded by the sales person and received a vechile that is not 100% and I've had issues with the car from month one. Since I have received the car I have not been able to drive the car for a full month without having issues The car has been in the repair shop since 23 Septempter and I have still not received it back. Communication and feedback is poor or non existent and Planet42 has no care for their customers. Yet let my debit order not go off in tbe required date, which they also captured incorrectly, I get a phone call To date I have had no call from Planet42, I am so disappointed and it seems like customer care or service is not something they take care of. As something that should've been n existing journey has turned into an absolute nightmare. No car yet debit order goes off, no customer service Received car 9 July, in the month car went on for issues, August car went in. September car went in 23 September. It is 1 November and I still don't have a vechile. 1 month 7 days.... How is this ok?