Poor service

I had a rent to buy with planet 42 for over a year. The car was ok had not much issues with it however the service from them has been very poor.

My problems started with them when I opt to return the vehicle.

I reached out to planet 42 on the 24th April this year to find out about the car return process as I no longer needed the vehicle anymore. The lady that assisted me, responded with the mail explaining the process and we were both aligned.

As part of the process of returning the vehicle, I was informed the vehicle had to be returned 5 days before the next debit order or else I would become liable for the instalment if I returned the vehicle later than that. I was also informed that I had to also pay a penalty fee of 1 months instalment and I was ok with that no problem.

The vehicle was returned on the 18th of June in line with the above requirement and I also followed up with the mail to Planet42 to close this off. As agreed the penalty instalment went off end of June.

I then called planet 42 post the post the car returned and penalty fee debited to ensure that all was in order and I was told that everything has been processed accordingly and that I owed nothing and the contract has been successfully terminated. This was also confirmed on email which was sent to me.

Recently I have been getting, numerous calls and emails from planet 42 to say that I owe them more money. First email they said I owed them R19k and which they indicated was 2 months instalment which we never agreed on and they the agent quickly rectified and said it was actually one month. After a lot of back and forth with them I sent the trail of mails regarding this incident and nobody has responded to that mail.

All they are doing is sending me automated emails of demand and its so frustrating because this is now starting to impact my credit score and nobody wants to own to it on their end.