PS
Petrus S
1 reviews | Active since Dec 2018
03 Mar 2023, 22:45
Poor response time to clients inquiries
I'm just worried why this company is using email and whatsapp as their only means of interacting with their clients. What if a client has an urgent matter that needs immediate attention? Does that client have to wait 2 weeks (depending on the backlog) for their matter to be attended to. This to me means the company only cares about the money they receive from their clients and don't care about their clients' satisfaction at all.
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Planet42's replyOfficial
06 Mar 2023, 11:31Good day
We have noted your frustration or concern with regards to the delayed response from Planet42. Kindly note we do send all the required information should there be any matters that need attending to as part of your welcome letter, in order for your query to be dealt with accordingly in the relevant departments. We unfortunately can not pick up your rental agreement with the information provided on the social media platform. Please note that you can contact us via email *** or on Whatsapp *** should any of the provided information not be helpful. In order for us to assist quicker, kindly send us your rental agreement number or ID number in the subject line or the body of the email or message.
Kind Regards
Planet42
We have noted your frustration or concern with regards to the delayed response from Planet42. Kindly note we do send all the required information should there be any matters that need attending to as part of your welcome letter, in order for your query to be dealt with accordingly in the relevant departments. We unfortunately can not pick up your rental agreement with the information provided on the social media platform. Please note that you can contact us via email *** or on Whatsapp *** should any of the provided information not be helpful. In order for us to assist quicker, kindly send us your rental agreement number or ID number in the subject line or the body of the email or message.
Kind Regards
Planet42
Planet42's reply06 Mar 2023, 11:31
Official
Good day
We have noted your frustration or concern with regards to the delayed response from Planet42. Kindly note we do send all the required information should there be any matters that need attending to as part of your welcome letter, in order for your query to be dealt with accordingly in the relevant departments. We unfortunately can not pick up your rental agreement with the information provided on the social media platform. Please note that you can contact us via email *** or on Whatsapp *** should any of the provided information not be helpful. In order for us to assist quicker, kindly send us your rental agreement number or ID number in the subject line or the body of the email or message.
Kind Regards
Planet42
We have noted your frustration or concern with regards to the delayed response from Planet42. Kindly note we do send all the required information should there be any matters that need attending to as part of your welcome letter, in order for your query to be dealt with accordingly in the relevant departments. We unfortunately can not pick up your rental agreement with the information provided on the social media platform. Please note that you can contact us via email *** or on Whatsapp *** should any of the provided information not be helpful. In order for us to assist quicker, kindly send us your rental agreement number or ID number in the subject line or the body of the email or message.
Kind Regards
Planet42