Poor Customer Service
I have contacted Planet42 to cancel my subscription and for more than 3weeks I have not received a response from them.
I will not be paying for additional subscription fees as I have given them more than enough notice and time to respond to me.
M, Bonakele - This person does not get back to me at all.
Helpful (0)
Replies (3)0
Replies (3)
Planet42's replyOfficial
15 Oct 2024, 14:11Good day Mrs Solomons
We have noted your request.
As per discussion yesterday with one of our agents regarding your rental.
Kindly await response via email
We have noted your request.
As per discussion yesterday with one of our agents regarding your rental.
Kindly await response via email
Planet42's reply15 Oct 2024, 14:11
Official
Good day Mrs Solomons
We have noted your request.
As per discussion yesterday with one of our agents regarding your rental.
Kindly await response via email
We have noted your request.
As per discussion yesterday with one of our agents regarding your rental.
Kindly await response via email
's updateReviewer Update
02 Dec 2024, 13:34Hi ,
Now in November after me trying to get the vehicle back since the 20th September when I sent in my original request to cancel the subscription, Planet 42 has debited my account with the full subscription amount as the penalty for cancelling the subscription. I am now paying for their negligence and incompetence. When I called in to complain, the staff member would not give me her name and was very rude. For almost 3 weeks I got not response from them and now I am paying for their GROSS incompetence. Please do not use PLANET 42 as they do not know how to treat customers and I will DEFINETLY NOT recommend then to anyone or advise anyone to use their NON - EXISTANT service.
Now in November after me trying to get the vehicle back since the 20th September when I sent in my original request to cancel the subscription, Planet 42 has debited my account with the full subscription amount as the penalty for cancelling the subscription. I am now paying for their negligence and incompetence. When I called in to complain, the staff member would not give me her name and was very rude. For almost 3 weeks I got not response from them and now I am paying for their GROSS incompetence. Please do not use PLANET 42 as they do not know how to treat customers and I will DEFINETLY NOT recommend then to anyone or advise anyone to use their NON - EXISTANT service.
's update02 Dec 2024, 13:34
Reviewer Update
Hi ,
Now in November after me trying to get the vehicle back since the 20th September when I sent in my original request to cancel the subscription, Planet 42 has debited my account with the full subscription amount as the penalty for cancelling the subscription. I am now paying for their negligence and incompetence. When I called in to complain, the staff member would not give me her name and was very rude. For almost 3 weeks I got not response from them and now I am paying for their GROSS incompetence. Please do not use PLANET 42 as they do not know how to treat customers and I will DEFINETLY NOT recommend then to anyone or advise anyone to use their NON - EXISTANT service.
Now in November after me trying to get the vehicle back since the 20th September when I sent in my original request to cancel the subscription, Planet 42 has debited my account with the full subscription amount as the penalty for cancelling the subscription. I am now paying for their negligence and incompetence. When I called in to complain, the staff member would not give me her name and was very rude. For almost 3 weeks I got not response from them and now I am paying for their GROSS incompetence. Please do not use PLANET 42 as they do not know how to treat customers and I will DEFINETLY NOT recommend then to anyone or advise anyone to use their NON - EXISTANT service.
's updateReviewer Update
05 Dec 2024, 08:57They do not even have the decency to respond as they know they are in the wrong
's update05 Dec 2024, 08:57
Reviewer Update
They do not even have the decency to respond as they know they are in the wrong