1 reviews | Active since Nov 2012
Poor customer service (Car breakdown.)
My car was picked up from my home due to suspension issues and I was told that the car will be sent Midrand and I even asked the reason the car was sent to Midrand i was told that they have the workshop they use. They kept on telling that they will give me update but I was the one who kept on calling the. The after a month I was told that the car is deemed uneconomical to repair and it would cost R73 000 to fix the suspension. How can the car cost R73 000 for suspension only not the engine can cost that much. This is my second car with similar and I was told that the contract will be canceled. I have spent a lot of money to maintain the car and you guys want to cancel my contract, unfortunately I won't accept. You guys you must get me another car because I'm not willing to cancel any contract with you, you guys must get me the car so that I can continue with rental.
Please be advised that we have escalated the matter.
Kindly be advised that one of our consultants will contact you regarding the matter raised.
We apologize for the inconvenience caused.
Regards
Your Planet42 Team
Please be advised that we have escalated the matter.
Kindly be advised that one of our consultants will contact you regarding the matter raised.
We apologize for the inconvenience caused.
Regards
Your Planet42 Team
The very same answer every time when you guys respond and the consultant still does not solve the problem instead they will tell you that they have escalated the matter to their managera d even worse the managers they don't even take an initiative to contact you.
The very same answer every time when you guys respond and the consultant still does not solve the problem instead they will tell you that they have escalated the matter to their managera d even worse the managers they don't even take an initiative to contact you.
Please be advised that we have tried calling you; however, our attempts have been unsuccessful.
Kindly refer to the email that has been sent to you, addressing the query raised.
We apologize for the inconvenience caused.
Regards
Your Planet42 Team
Please be advised that we have tried calling you; however, our attempts have been unsuccessful.
Kindly refer to the email that has been sent to you, addressing the query raised.
We apologize for the inconvenience caused.
Regards
Your Planet42 Team
I have answered the phone call but no one was responding more than 3 times. Guys you always have excuses and you could have called again. After I have complained about this whole situation now you only sent quotation and I have picked up that the question include the the price for gearbox price. Now I'm confused.
I have answered the phone call but no one was responding more than 3 times. Guys you always have excuses and you could have called again. After I have complained about this whole situation now you only sent quotation and I have picked up that the question include the the price for gearbox price. Now I'm confused.
Please be advised that a consultant will contact you.
We apologize for the inconvenience caused.
Thank you
Regards
Your Planet42 Team
Please be advised that a consultant will contact you.
We apologize for the inconvenience caused.
Thank you
Regards
Your Planet42 Team
