1 reviews | Active since Aug 2020
POOR CUSTOMER SERVICE
So I bought my vehicle and collected it on the 15th of July 2023 from Planet 42 Menlyn. I was given a temporary licence disc, which expired on the 5th of August 2023.
The car's engine warning light came on on the 18th of July 2023, and the salesman said I need to contact the warrenty department - which I did. I was then told to take it to the nearest RMI-approved workshop, which I did.
The workshop did diagnostics over a period of 2 weeks, and found faults with: 1. The Aircon Pressure Sensor 2. Timing chain kit 3. Front timing cover gasket 4. Sump gasket 5. Front crankshaft seal 6. Camshaft inlet vvt solenoid 7. Camshaft exhaust vvt solenoid
This was sent to the warrenty department on the 31st of July 2023 - and to date NO ONE has contacted me.
I have sent emails about my licence disc, no response, I have contact the salesman, who says he cannot help - I must deal now directly with Planet 42 - which does not answer emails, and do not have a call centre or office.
I have not even paid my first installment, and this is the service - do I get the ombudsman involved - as I don't know if I want to pay for SIX years for a car that already has R20'000-00 + in repairs WITHIN THE FIRST 2 DAYS OF TAKING OWNERSHIP?
Planet 42 - CONTACT ME URGENTLY
Thank you for taking our calls.
We are happy to advise that the matter has been attended to and we will be providing feedback.
Regards
Your Planet42 Team
Thank you for taking our calls.
We are happy to advise that the matter has been attended to and we will be providing feedback.
Regards
Your Planet42 Team
So, after repairs were carried out on my vehicle, which meant the car being at the workshop for more than a week, I was told to please do the licencing and roadworthy, and they will process a refund for the costs.
I received (well, the workshop on test driving the car) a fine for expired temp licence (R800), on the 18th of August 2023. I was told to submit that with the licencing costs, and all will be refunded.
I submitted all documentation last week Wednesday (6 September 2023), and since then, I have sent 5+ emails, and made 3+ phone calls. Savana keeps telling me the matter is with the payment department.
THis whole relationship started off on a bad foot, and I cannot cancel the contract within the first 6 months.
I have no service history, so I have no idea when this car was service last - seeing that the roadworthy actually expired BEFORE I EVEN BOUGHT THE CAR.
I need to know when I will receive the +/- R3700 that was promised to me, and why NO EMAILS EVER GETS ANSWERED?
This is shocking!! They 'offer a valueble service' to people who cannot afford finance, but they treat you like you don't matter.
When I wrote the first review, I was called WITHIN A DAY to 'resolve' the matter and request I update the review - to which I rep**** "I will do that ONCE this matter has been finalised and the monies are in my account.
This has been nothing but trouble, with not even the claims department doing what they are supposed to.
God forbid I have a breakdown or accident...
So, after repairs were carried out on my vehicle, which meant the car being at the workshop for more than a week, I was told to please do the licencing and roadworthy, and they will process a refund for the costs.
I received (well, the workshop on test driving the car) a fine for expired temp licence (R800), on the 18th of August 2023. I was told to submit that with the licencing costs, and all will be refunded.
I submitted all documentation last week Wednesday (6 September 2023), and since then, I have sent 5+ emails, and made 3+ phone calls. Savana keeps telling me the matter is with the payment department.
THis whole relationship started off on a bad foot, and I cannot cancel the contract within the first 6 months.
I have no service history, so I have no idea when this car was service last - seeing that the roadworthy actually expired BEFORE I EVEN BOUGHT THE CAR.
I need to know when I will receive the +/- R3700 that was promised to me, and why NO EMAILS EVER GETS ANSWERED?
This is shocking!! They 'offer a valueble service' to people who cannot afford finance, but they treat you like you don't matter.
When I wrote the first review, I was called WITHIN A DAY to 'resolve' the matter and request I update the review - to which I rep**** "I will do that ONCE this matter has been finalised and the monies are in my account.
This has been nothing but trouble, with not even the claims department doing what they are supposed to.
God forbid I have a breakdown or accident...