Poor Customer Care!!

So, after another week has passed, another call centre agent promising the refund to be sorted and paid out, it is still not forthcoming.

The ONLY time anyone from Planet42 phones me, is everytime I write a bad review. It litterally takes them max an hour and my phone rings to 'assist' in changing my view.

To which they then reply on my review "that this qeury is being attended to" - well IT IS NOT!!!

From Savana, to Sabrina to Sizwe - they assured me that the query has been escalated and payment SHOULD have been by today (Monday, 18 September 2023) latest.. Well, it is not.