Planet42 review POOR POOR POOR SERVICE alert

My wife and I were introduced to Planet42 Menlyn branch by Oh-My-Cars, the process and services look straight forward and rather quick. Little did we know, it was horrible, unprofessional and all the negative things that any business could do to drive a client away. We app****, got approved and identifies a vehicle… even paid the deposit required on the spot to secure to deal. We understood that the vehicle would take a bit of time to be released as there were some “mechanical issues” according to the sales lady by the name of Elouise Malgas. She had sate that it would take about a week to sort-out the issue, while waiting the 1st week, not initiative was shown from them to ease us and we had to call the instead to get information on how far the process was, how much the instalments would be, the breakdown of payment and all general information one would expect form a sale such as this one. We went as far as recommending customer service tips to them, managing expectations regarding the services they provide and the individual the opt for that service. We were called in to again have a look at the vehicle on the floor the following weekend and I sensed that they are pushing us away for the initial vehicle we picked even after we specifically told them what vehicle we will not consider. Yet they kept swaying us to the very vehicle we do not want on that floor to the point that they told us that the vehicle we were interested in is no longer being sold (without a valid explanation). The true is that dealer that they say they are linked to, some have stopped working with them and I understand why, if the vehicle is at a linked dealer and not on the P42 floor they become dishonest by saying the vehicle is sold and try by all means to have you pick a car on P42’s floor. Very underhanded if you ask me. DO NOT PUT YOURSLF THROUGH WHAT WE HAD TO GO THROUGH if you have any self-respect. Now we at a point where our deposit needs to be paid back… guess what? Elouise Malgas and Employer is failing us there too. By law, ethical business practice and advanced technology, refunds should be done within 3 to 7 days if it was a direct payment not a debit order… BUT NOOOOOO the “smart” Planet42 Menlyn branch is saying 10 working day…10 working day for a transaction that was done on the 20th of July.