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Minnie P

1 reviews | Active since Jan 2021

23 Apr 2025, 08:02

Planet42 poor service

I am currently a client and a dedicated payer, however Planet42 just debits my account as they want, and this is leaving me in financial strain, they should debit the 25th, but already debiting my account on the 22nd, when you try to call, they are experiencing high call volumes, after an hour I cut the call. I have emailed, but don't even get an answer. this is my 3rd day holding on as a valuable customer.

0
Replies (3)
Planet42
Planet42's reply23 Apr 2025, 10:36
Official
Hi Minnie

Thank you for taking our call today.

Please be advised that we have raised the query with the relevant department.
We will provide feedback as soon as possible.

We apologize for the experience that you have encountered.

Regards
Your Planet42 Team
MP
Minnie P's update23 Apr 2025, 10:48
Reviewer Update
I have been contacted by J Azraa from Planet42, and she has committed to resolve my problem, once that is resolved, I will give further feedback on service received, for the first time me email was answered. it is just so sad that we as the customer has to resort to this type of action for help, thank you Hellopeter!!!
Planet42
Planet42's reply24 Apr 2025, 14:12
Official
Hi Minnie

Thank you for your response.

Please be advised that we are actively working to resolve the query as soon as possible.

Regards
Your Planet42 Team