Planet42 no communication

I have been asking an installment pause since July because of the ongoing dispute, and I do not have the vehicle in my possession since 18 June 2024 after the accident. And no one is bothering to respond to my requests. This is so frustrating to deal with so many wars with this institution. I'm drained and considering ending my contract with them because there's simply no service until your complaint is lodged on HelloPeter or use legal representative (which cost money). I really wish they could address all queries as and when they receive them, but they will just leave you to be frustrated. Do not use Planet 42, use another avenue to be mobile.

Below are the several attempts to get a response which have been met with silence. _________________________________________________________________________________

Can someone please respond.

From: Melissa Masina Sent: Monday, August 19, 2024 12:36 PM To: *** Subject: FW: FW: *** - Urgent Premium Pause Request

Can someone please respond.

From: Melissa Masina Sent: Friday, August 16, 2024 10:14 AM To: *** Subject: FW: FW: *** - Urgent Premium Pause Request

Hi Nicoleen/Precious/Azra/Molahlehi (everyone/anyone) please assist,

I made this request last month and no one responded, I am making the same request this month, will anyone assist me please.

Due to the current ongoing dispute with your insurer and them not committing to settle the repair claims, kindly pause the R13,000.00 monthly payment until I have the vehicle back in my possession. The vehicle was in an accident on 18/06/2024, to date I have not been driving the vehicle, it’s chilling by the repairer. A whole 6 weeks with no vehicle

Kind Regards

Melissa Masina

From: Melissa Masina Sent: Wednesday, August 14, 2024 12:40 PM To: *** Subject: RE: FW: *** - Urgent Premium Pause Request

Hi Nicoleen/Precious/Azra/Molahlehi (everyone/anyone) please assist,

I made this request last month and no one responded, I am making the same request this month, will anyone assist me please.

Due to the current ongoing dispute with your insurer and them not committing to settle the repair claims, kindly pause the R13,000.00 monthly payment until I have the vehicle back in my possession. The vehicle was in an accident on 18/06/2024, to date I have not been driving the vehicle, it’s chilling by the repairer. A whole 6 weeks with no vehicle

Kind Regards

Melissa Masina Implementation & Enablement Specialist | Strategy and Integration