Planet42 Lack of Professionalism

On the March 19 2024, l entered into a contract with Planet42 for a used Mercedes Benz C180 which had decent pretty much low mileage considering the car was a 2010.

As soon as l took ownership of the car, l noticed the fuel gauge was faulty, after which l alerted Hedley via WhatsApp and he advised l get the vehicle checked at a nearest RMI approved mechanic. Following this instruction l took the car to the mechanic closest to me only to find that the car's OBD Port wasn't responding to the diagnostic machine. I was still not alarmed as l had done checks with Hedley before l left their Menlyn branch, since l had known dealerships to be notorious for reselling code cars without disclosing l had asked Hedley for the cars accident report to which he confirmed the car has never been in an accident before and everything is fully functional and it was a good buy.

Their breakdown division called me and requested l get a second opinion on the car citing that mechanics will always want o cash in on a repair so there could be no way the OBD Port was dysfunctional since the car had been DEKRA checked recently before being brought to the sales floor.

I went to a Bosch workshop who later came back with the same response and more damning findings that the car was indeed in an accident the paint work had even been done over the front and rear sensors, the electronics had been heavily tempered with. At this point Hedley had brought into the conversation his colleague from client services Keith who called me and gave me assurance that the matter would be solved in no time, only to take them yet another week to resolve this matter, from the day Keith called me the game of cat and mousse begun, delay tactics and none of the team member at Planet42 were willing to attend to the problem at hand via call, WhatsApp or email they have been silent with the hope the matter will finally die down but how as the vehicle's electronic's are faulty.

Finally someone from Planet42 called claiming to be Keith but they had no recollection of their previous engagement with me in this regard. What l found more disrespectful in all this is the fact that the new Keith guy didn't even recall his email response to Fleetbuddy on an earlier claim by Bosch Workshop.

To anyone looking at using Planet42 do so at your own risk as the team is led by unprofessionals who will blatantly ignore any issues arising as they feel entitled that the contract is in place and you are liable to paying regardless the vehicle faults that could have been avoided from the onset.