planet42 is the worst, stay away!!!

I bought a car from one of planet42's dealership, SA motors on 24 August 2023. On 4 December 2023 the car broke down. The first problem was to get through the various numbers I was given for a tow truck. After many hours of calling, I agreed with the call center to use my own tow truck and that insurance would reimburse me R1500 of the R4000 that I paid for towing. After much to-ing and fro-ing they finally paid me the R1500. The machenic initially determined that the issue was due to 3 bolts and nuts that had fallen off the engine, resulting in water and oil mixing. In the end they said that the only solution was to replace the engine. In the meantime, I was liaising with planet42 insurance and warranty, which was difficult b3 because they do not respond to emails, I can only get holld of them by phone, I have to wait for up to 30 minutes to get through. I spoke to Bianca. She called and promised to email me, twice. Both times she did not keep her promise. I have never received an email from her. The mechanichas found an engine but they cannot provide a quotation to planet42 warranty because they need a service book. The dealership cannot find the service book, they are waiting for someone who is still on holiday, they don't know when this person will be back from holiday. They did not five me a servixe book when I took delivery 9f the car. They still have not fixed the car radio which has never worked since I got the car. The mechanic's 14 day quotation is expiring and they will start charging for storage. I have paid for the car up-to-date, essentially paid for a rental vehicle that I do not have. I have given up. I have sent my last email to Bianca to tell them to fetch their car from the mechanic. I am done with them. I am only writing this long review to warn everyone to stay away from planet42.