RS
Reinette S

1 reviews | Active since Feb 2023

17 Mar 2025, 08:23

Planet42 is the worst

I have complained about Planet42 before. Their service is the absolute worst. The car that I received from them gave me some much problems that I gave it back to them a number of months ago. In the meantime, they keep bothering me with demands to pay. I have since reported them to the Ombudsman. They have, however, ignored even the Ombudsman requests for their side of the story. Planet42 has no respect from anyone, myself as a customer, or the Ombudsman. They have now, out of the blue, decided to deduct money from my account. the debit order was supposed to be stopped when I gave back the car, but Planet42 did not do that. They just deduct when they want to, even though I do not have the car anymore. I have never experienced such an arrogant company that obviously think they can do whatever they want. Their service is the worst that I have ever experienced from any company. I am writing this review on Hellopeter because I know, from bitter experience, that they will not even read my e-mails. They just ignore me as they are ignoring the Ombudsman. My next step now is to write about my experience on social media. I am not going to let this rest. I have had enough.

Reinette E-mail: ***

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Replies (1)
Planet42
Planet42's reply17 Mar 2025, 10:15
Official
Hi Reinette

Please be advised that we have tried calling you, however our attempts were unsuccessful.

Kindly refer to the email that has been sent to you.

We apologize for the experience that you have encountered.

Thank you

Regards
Your Planet42 Team