Planet42 is the worst !!!!

The car they financed broke down on 4 December 2023. I paid them for December and January. The car still has not been repaired, it is at the mechanic. Planet42 Warranty does not want to pay for the claim because their dealership could not provide a service history. It's a long story and I decided to cancel their agreement. Now I want a refund of the 2 months. After many emails and phone-calls, I am still waiting for the refund.