SH
Shay H

1 reviews | Active since Mar 2023

30 Dec 2025, 12:29

Planet42 is a **** - Quality Cheapies and its employees is a dishonest dealership

I had the misfortune of purchasing a vehicle through them via Quality Cheapies in Boksburg. I collected the vehicle December 2024 after 2 plane tickets after the first vehicle I was supposed to collect had engine problems on the lot and I had to go back, after my second plane up I got the vehicle and started driving home - to another province. The engine light came on halfway through my trip and losing power in-between the whole dive home - I called them - QC - immediately and was informed to get home and find a mechanic they will cover the cost with whoever is on their list of approved vendors. I parked off the vehicle - which was verified based on the kms on the vehicle. My family went on vacation with my husband's vehicle after making arrangements the QC vehicle will be collected by them and taken back to Boksburg, we came home from vacation in Jan in the vehicle was still at my house. I made contact again with P42 and QC and QC eventually came and collected the vehicle which was now completely dead and wouldn't start at all.

The vehicle was collected early January 2025 - while payments has been going off with the final payment, they P42 was debited April/May 2025.

December was paid - no use of the vehicle January was paid - no use of the vehicle -already collected by the 2nd debit February was paid - no use of the vehicle

I stopped depositing money into the accont for this debit - April/May when money was paid without me knowing about it - they debited another installment - no vehicle in my possession.

I tried for months to get this contract voided with P42 and Gavin form P42 instead kept on trying to convince me to continue with the deal and unsafe vehicle. My agreement with QC was to continue the deal was, they will return the vehicle to me at their own expense as I already paid for 2 plane tickets to get to them. QC then went back on their word and refused to deliver the vehicle to me even though they admitted it was their problem and they'll resolve it for me also at their expense only to go back on their word on this (delivering the vehicle to me on the expense) too and expected me to pay the mechanic. I finally got the contract with P42 dissolved only for them to ask me to pay another R12k in damages for a vehicle I had NO JOY from and after taking 4 installments from me - 1 while the vehicle was stationary with engine and problems and he final 3 while I didn't have the vehicle in my possession.

Today I found out I have been reported to the ITC for an amount of R4100???

I called their collections 3 times this morning - twice I was hung up on by a lady named Sithole and the 3rd I was informed that I cannot speak to a supervisor or manager after being blatantly hung up on by P42 representatives.

Why am I expected to pay more money after you took 3 installments from my account while I didn't have the vehicle due to a dishonesty and selling me a piece of **** vehicle that broke down on delivery/collection and then returned????

0
Replies (5)
SH
Shay H's update30 Dec 2025, 13:27
Reviewer Update
I just called again and this time a note agent hung up on my when I asked for her name as to who I am speaking it informing me - " I am not allowed to disclose that information " and hung up the phone.

Only ****mers do that not a legitimate business when you are trying to find out why your account has been handed over after debiting over R16k form my account for a vehicle that broke down on the day of collection. A vehicle I had no joy from - not even the day of collection since the engine light came on the day and I barely made it home
Planet42
Planet42's reply30 Dec 2025, 15:33
Official
Hi Ms. H

Please be advised that we have escalated the matter.
Kindly be advised that one of our consultants will contact you regarding the matter raised.

We apologize for the inconvenience caused.

Regards
Your Planet42 Team 
Planet42
Planet42's reply22 Jan 2026, 15:28
Official
Hi Ms. H

Thank you for taking our calls.

Kindly refer to the email that we have sent addressing the query raised.
Please be informed that the query has been marked as resolved.

You may contact us on *** or at ***, should you require any assistance.

Regards
Your Planet42 Team

Planet42
Planet42's reply27 Jan 2026, 08:16
Official
Hi Ms. H

We have noted that the query raised has been investigated and resolved.

You may contact us on *** or at ***, should you require any assistance.

Regards
Your Planet42 Team
SH
Shay H's update27 Jan 2026, 13:27
Reviewer Update
Hello

It was an extremely painful process and experience, however i am relieved that it has finally been resolved after over a year.

Thank you

S