Planet42 *****ing from Me

I took out a rent to buy contract from this company in August 2023 due to my credit status at the time nd needed a vehicle desperately. Everything was mooth sailing in the beginning and i had no issues at all. My financial situation improved tremendously during this time and when the 6 months milestone was nearing i advised them that i will be cancelling my contract as i bought myself a new vehicle out of my own pocket.

This is where the water started to get muddy. I contacted their call centre and advised them accordingly and was advised by them to write an email requesteing before mentioned. I emailed them on 21 January 2024 about my intention to cancell.

I never received any correspondence from them and even trying to contact them throught their landline proved fruitless as you never get through to them as the line is alwasy buys and ypu hold on for 45 minutes at a time and when they eventually answers they put you through to recoveries and there you hold on for forever until you get so frustrated that you eventually drops the line. For the remainder of January AND February 2024 nobody contacted me regarding my cancellation and meantime the debit order went off undisturbed.

When i was finally able to get hold of somebody, i requested that a supervisor contacts me. The lady contacted me early March 2024 and afetr sending me the documentation i was finally able to drop the vehicle at the recovery yard on 19 March 2024. This was well in advance as her documenation stated that vehicles returned 5/7 days before the debit order date wont be charged for rental.

I therefore ensured that the vehicle is there long before the debit order date is due. Again my account was debitted at the end of March 2024 and i made peace with the fact that this was for the cancellation fee as stipulated in the initial contract.

I received an emailed on 12 April 2024 with a attachment with indicated that the account is fully settled and refelects a zero balance. According to my knowledge and understanding this matter has now been concluded.

I was in total shock when at the end of April 2024 my account was debitted once again for the rental amount. I am trying to contact them since 26 April 2024 with no luck as their phone line is as always not being attended to and answering time is non-existent.

I even attempted to send them an email dated 29 April 2024 which havent even been opened as yet. I am getting no assiataance from FNB as well as i tried to get them to reverse the debit amount but because it is a debi-check mandated debit order, FNB advised that they cant reverse this debit order.

I feel that i have been treated unfairly and the fact that the contact has been closed with a zero balance but are still being debitted from my account that it comes down to *****.

I am disgusted in Planet42 in how they treat their clients and continue *****ing from me even AFTER the fact that the account is closed.