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Botlhale G

1 reviews | Active since Aug 2012

20 Jun 2024, 07:23

Planet42 - I want to cancel my rental agreement

I rented a vehicle from Planet42 from 19 April 2024, for a duration of 6 months.

Within 3 days of having the car, the car had defects. I reported it and they did nothing about it.

Within 2 weeks the car had mechanical issues, I called them and was holding on the phone for over 30min each time while I was being taken from pillar to post.

Within a month the car started getting worse and new mechanical issues started to show.

I called them and asked them if I can exchange it for another vehicle. They refused.

The car started to get stuck and sometimes it would take me 30min to get it started. The car would switch off while I am driving.

I called them and asked them to book it into a workshop and they said I must find a workshop. I couldn't find a workshop which works with them.

On 13 June, the car refused to start at all. I called them and they sent a tow vehicle to take it to the workshop.

The workshop has been copying me in all emails they send to Planet42 when they started to assess the vehicle.

Workshop sent them a repairs quote on 18 June 2024 at around 7:30am to approve the quote so they can start repairs. 2 days later they have not approved the quote.

In the interim of all this, no courtesy car option is available and I am left to use more money to travel by uber to take my son to school and go to work.

I send Planet42 emails and they don't answer their calls and they don't even respond to 1 email.

0
Replies (7)
Planet42
Planet42's reply20 Jun 2024, 14:55
Official
Hi Botlhale

Thank you for taking our call today.

Please be advised that we are actively looking into the matter and will provide feedback as soon as possible.

Regards
Your Planet42 Team
BG
Botlhale G's update22 Jun 2024, 09:18
Reviewer Update
I am still waiting for a solution from Planet42. I am 10 days still without a car. I have spent almost R5000 going to work by uber while I don't have a car.

You refuse to approve the quote from the workshop. You don't offer me an option to get another car. You offer NO solution to this at all.

You do not care about your customers at all. You take advantage of people.

I want to cancel my agreement as you are not providing the service and you are avoiding the fact that I want to cancel my agreement. Your service has caused me more stress and more financial burden!

Why should I pay for a service which is not being rendered?

You are horrible horrible service providers!
Planet42
Planet42's reply24 Jun 2024, 10:33
Official
Hi Botlhale

We apologize for the experience that you have encountered.
Please be advised that we are actively working on your query, feedback will be provided as soon as possible.

Thank you

Regards
Your Planet42 team
BG
Botlhale G's update24 Jun 2024, 11:31
Reviewer Update
Planet42, cancel this agreement. I want nothing to do with your services. With the amount I pay for this horrible experience, I would rather use uber everyday.

CANCEL THE AGREEMENT!
BG
Botlhale G's update26 Jul 2024, 11:52
Reviewer Update
I would like to bring to your attention that Planet 42 is not responding to email nor are they attending to my calls.

They have debited money from my account and I still do not have a vehicle and they are refusing to cancel the agreement. This is going to the 3rd month without a car and yet they debited R10k for a car that is still in the workshop.

This is unacceptable and surely it is *********.

I want my refund from Planet 42 before the end of the day please. I need to make payment for the alternative transport that i am using since the car has been gone for 3 months.


BG
Botlhale G's update27 Jul 2024, 17:52
Reviewer Update
the car problems, how much I have cried of near crashes and death misses with my child at the back when that car would switch off mid-drive in the road??? With my child at the back???? Do you not understand?!?!

And you expect me to go back in that car???

You have created a trauma in me with that car that I cannot erase!!!! I don't trust anything from Planet42.

From the day the car was taken to the workshop, I have been asking for a cancelation and not even once, not a single response about my cancelation.

Your 2nd workshop since the car got taken in, when they started sending emails, I emailed you all and I said please don't include me, please contact me about my cancelation.

Nobody! Nobody responded about cancelation. Even about penalty options available, which I requested for!!!!!!!!

You workshop emailed me just this past week and I told them I want no part of this communication and they must contact you.

This is after I already emailed you about keeping me out and asking you to do my cancelation.

Only 2 months I drove your car, 1 month of it was total hell of it switching off while I'm driving, with my child in the back!!!!!!!!!!!

How heartless are you????

Since the car was taken, what do you think I was using??? To take my child to school and pick him up? To go to work???

I had to take another car hire which has been safe and trustworthy and almost brand new.

My mistake was that I didn't check Hello Peter reviews before I took your option. This was my 1st time using this type of option.

Please keep in mind that I did not do a rent to buy. So this is NOT my car. It is yours. I took an option to hire it for 6 months! 2 months in your car gave me trauma for life!

Again, after over 8 emails asking for a cancelation, and no response from you till a day ago. Please refund my money and release me from this hell.
Planet42
Planet42's reply02 Sept 2024, 11:56
Official
Good day Mrs Galane 

We have noted that your matter has been resolved. 
Should you have any further queries. 
Please dont hesitate to reach out on *** / ***