Planet42 falsely put my ITC credit profile in arrears

Good day Eerik and Marten.

I'm writing to request for your assistance in resolving an issue caused by ********* behavior in your accounts and collections departments.

In October 2023, I contacted your retentions department to cancel my subscription due to the poor service I was receiving from your accounts department. As a retention strategy/plan, I was offered an apology and a 50% discount for November and December 2023 subscription/installment. I thought this was a very good gesture and I appreciated it. Little did I know that I was in for a very bad and disturbing situation.

Since Planet42 offered me a 50% discount on my November and December 2023 installments, I've been harassed. Your accounts department has requested that I pay back the discount offered. I've explained several times that this was a discount offered to me by Planet42's retention department because I wanted to cancel my subscription. Your accounts department decided to update my credit record to reflect that my account is in arrears. Due to their negligence, my credit score has suffered significantly. Another point of concern is that Planet42 deducted the monthly installment in advance in December 2023; when I called to inquire, I was told that it was due to the holiday season, but was assured that beginning January 2024, the installed would be debited at the end of the month in accordance with the agreed-upon contract. Unfortunately, that has not been honoured. Instead, Planet42 has been deducting the installment on January 15th. They tried again on February 15th, and the debit order for mid-February was reversed. Planet42 then deducted the February installment yesterday, February 29, 2024, which was the correct debit order date based on my knowledge and the contract I signed. Now that your accounts department has made such a mess, I have a credit record that is in arrears, which is incorrect. When I contacted collections yesterday and this morning (01/03/2024), your consultants went through my account, apologized for Planet42's mistake, and promised to escalate the issue to the accounts department for resolution. Unfortunately, your accounts department retaliated by claiming I am in arrears, which is incorrect.

I'm very frustrated at this point because it appears that Planet42 is abusing their power and is unwilling to admit their mistake in all of this. Above all, my credit score has been lowered.

Please let me know when this issue will be resolved, as it is having a negative impact on my credit. If Planet42 no longer wants to do business with me, please let me know so that I can return your car while ensuring that you correct the error made by your accounts and collections departments.

Please note, I've been calling Planet42 since December 2023 about all these issues, nothing has been done so far to rectify them.