1 reviews | Active since Dec 2022
Planet42
Hello Peter
Thanks for your prompt response on my report regarding Planet42. However am still awaiting payment which they advised was deposited on my bank account on the 1st December 2022.
I've been waiting for this payment until now there is no deposit made on my bank account.
This morning I sent them whatsapp message requesting for proof of payment since they cannot be contacted and they have not responded on my request.
What worries me the most is that they debited this money knowing my financial status which was the main reason I had to cancel a rental contract I had with them and ensured that I followed their terms and conditions when ca belladonna of contract is done.
Once again I need your support in publishing my dissatisfaction with Planet42 which appears to be a **** and I would feel guilty if I keep quite about this ******** company.
Kind regards Thembinkosi Shezi
Please be advised we have sent the refund request to accounts. Please note the refund process takes 2-3 working days.
We have also escalated this to the accounts department and we are awaiting feedback.
We apologize for the delay and we are working to have this paid over to you.
Kind Regards
Your Planet42 Team.
Please be advised we have sent the refund request to accounts. Please note the refund process takes 2-3 working days.
We have also escalated this to the accounts department and we are awaiting feedback.
We apologize for the delay and we are working to have this paid over to you.
Kind Regards
Your Planet42 Team.
From the 1st to 5th December 2022 they did not tell me of this waiting period and when they made deduction on my account they knew the contract has been canceled and why does it have to take ages to return my money.
Am still not happy with your response and the good thing to do is send me proof of payment for legal action on this matter.
Kind regards
From the 1st to 5th December 2022 they did not tell me of this waiting period and when they made deduction on my account they knew the contract has been canceled and why does it have to take ages to return my money.
Am still not happy with your response and the good thing to do is send me proof of payment for legal action on this matter.
Kind regards
As stated we have escalated this to the accounts team. As soon as payment has been made we will send you a proof of payment.
Kind Regards
Your Planet42 Team.
As stated we have escalated this to the accounts team. As soon as payment has been made we will send you a proof of payment.
Kind Regards
Your Planet42 Team.