Planet42 doesn’t not know the meaning of Good Customer service whatsoever.

This company takes people for a ride, from writing reviews here, you will only get one of the agents calling you to hear the story then they will tell you they have escalated your matter to management and you will never hear from them again. To giving me a car that is not road worthy that had to seat with mechanics for two full months and I’m a female always driving with my minor kids and getting stuck on the roads of this country as a woman with kids is just not safe at all. To them charging your the monthly fees of R9500 even when the car has been returned. Just a friendly advise, this company does not know the meaning of customer service and I’m seeing my lawyer tomorrow to open up a case against them. This is the letter I just emailed them and not holding my breath for them to resolve this anytime soon because I’ve had bad service since day one with them no joke. Honestly you guys are a pain in a butt.

I have no letter in my inbox, and the last time I heard from one of your employees was when I was told my issue has been escalated to management, the same man agent that failed to take decisions about your road unworthy car in the past.

1. The agent who signed the contract with me advised in the presence of my brother who was there to make sure I don’t get taken for a ride, that if my financial situation changes in 6 months I am welcome to return the car that was on a “rent to buy” agreement which now I have done and all of a sudden there are clauses that you are claiming that are in the contract stipulating otherwise.

2. This so called car the broke down and was with the mechanic for 2 months of this six months has been return end of June but yet you had the audacity of deduction a full rental from my account this past month end for what exactly, I wouldn’t know.

3. The car in question was never a road worthy car and yet you gave it to me and it broke down while I was driving on the road with my two minor children, business or not you should have principles.

Frankly you are a company that preys on women and make money in ***** deals that are not above board.

I want my money and nothing to do with your company ever again.

Very irate customer right now is muse and I need a response to this message within 24 hours because I am taking you to court believe or not.