KK
Kululwa K

1 reviews | Active since Jun 2024

22 Apr 2025, 14:31

Planet42 ******

I've had a dealing with Planet42, and currently have an active complaint against them with the National Consumer Commission. Since that is going slow, I'm going to come back on here. These guys gave me a car to rent which was un-roadworthy. They still continued to debit my account for all those months when I had been in contact with them complaining that the intended use for the car which was for my husband for work, didn't happen. My husband lost work opportunity because of your s****. I've been doing some research of my own regarding the laws surrounding renting out an un-roadworthy car. Here's the Act:

In South Africa, renting out an unroadworthy vehicle is ******* under the National Road Traffic Act. Section 42(1) of the Act prohibits driving an unroadworthy vehicle on a public road, and this includes renting it out. The penalty for driving an unroadworthy vehicle includes a fine (R3000) and vehicle impoundment. The owner of the vehicle is also responsible for ensuring it is roadworthy and for any fines or penalties incurred due to traffic violations during the rental period.

You gave me a car that didn't have license plates, who's disc had expired. You DID NOT send it for roadworthy testing so that you force me to do it on my own and then pin all the faults on me! With your smooth tires, chipped windscreen, you put us as the renters' lives at risk! I want my money back! Plus, you're still debiting from my account when I had cancelled the contract after your *****'s 6-months (plus an added month's instalment), but to this the debit order still goes off. I've had to change my bank account because of your shady business. Give me my money back, otherwise I'll have to take this matter up with the Road Traffic Management Corporation (RTMC). I'm giving you 5 working days before I take this matter further to a different direction.

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Replies (2)
Planet42
Planet42's reply23 Apr 2025, 09:35
Official
Hi Kululwa

Please be advised that a consultant will be in contact with you regarding the matter raised.

We apologize for the experience that you have encountered.

Thank you

Regards
Your Planet42 Team
KK
Kululwa K's update05 May 2025, 10:19
Reviewer Update
I received a call from Azraa on the 24th April. She told me they had responded to my complaint lodged by National Consumer Commission on my behalf. When I called NCC, they advised that Planet42 had failed to respond to the complaint and that it was now allocated to another department for further action. Weird thing though, NCC also told me that someone had actually called (on the day after I received a call from Azraa) inquiring about the complaint, could it be you Azraa? Did you want to find out if I really have a complaint against you guys with NCC? Azraa, where's this response that you told me you had sent to NCC even before my post on the 22nd April? Anyway, as promised, I'm lodging another complaint with another entity. I will not rest until you give me my hard-earned money back. I gave you 5 working days and it's past that. You guys really don't care. All you care about is the money.