1 reviews | Active since Mar 2024
Planet 42.disgusting dealership to deal with.
They are the work company to deal with.Last year September I took a rent to own vehicle from them.My husband took a bus to fetch the car.He returned the Sunday home.The Monday I broke down right on the tollgate.Thank God I had my son with me.I phoned them and told them the car broke down at the tollgate.We waited 3 hours to get a tow truck to take the vehicle home.Thank God my husband knows a bit about cars and saw that the gear bolt was almost off the car. We have been having heavy rain and the car flooded with water.I took pictures to show them that it's flooded in the inside.Nothing was done about it.I kept on sending them emails,call,whatsup messages.They kept on putting me through different consultants who did nothing.I went to work in Amanzimtoti and thank God I managed to get to the parking and the fan belt snapped.I phoned them and told them what happened.A guy came and towed the car and fixed the car.He would not release the car until Planet 42 paid him,as he had also bad experiences with them for payment.We both kept on phoning Planet 42 to find out if payment was made as I was far from home.Theu did not pay.I had to take a Uber and pay R500 just to get me home.They released and paid for the car the next day.They then told me to take the car to a RMI mechanic,which I did.The guy sent them the quote of all the damages and was shocked at how they could release a car with so much faults and damages.They did not get back to the mechanic.The car was smelling like a dead corpse because of the dampness.I kept on phoning them and nothing was being done.Every month i made sure that their money was in.In December the car was getting worse still they did nothing after emails,calls and messages.In December I stopped paying them because I was not getting anywhere with Planet 42. They kept on nagging and sending me threatening messages which I to ignored and told them to sort the car out.January came and went.February when they saw I was serious in not paying them,then they decided that I take the car to another RMI mechanic.The mechanic stripped the car and to his disbelief found that the car was not even road worthy.He sent them a quote of the damages and was waiting for payment from Planet 42 to pay him for stripping the car.They did not pay him.The receptionist was so kind to let me take the car home so that my husband could fetch me from work.Up until today they have not paid the mechanic his R715.This is so disgusting.They then tell me in an email that the car is unrepairable and that they are going to uplift the car. This puts me in a situation now as to how do I earn bread and butter to support my family.They put me through so much stress.I would advise that nobody ever deal with them. Also they are so unprofessional they mistakenly sent me someone's details with everything on the other person.This is so bad with the Popi act.This is the way they do business. I did let them know after what they have done and put me through I will ignore their threatening messages and will not pay them.I want people all over to know how they treat people and not deal with them.Its so sad at these time with everything going on in this country that they can do such things to another person.They are disgusting to deal with I hope this message of mine goes to everyone out there.
Thank you for your review and we would like to express our sincere apologies for the inconvenience caused.
We noted that an email was sent to you on the 1st of march 2024 with the outcome of the query.
Regards
Your Planet42 team.
Thank you for your review and we would like to express our sincere apologies for the inconvenience caused.
We noted that an email was sent to you on the 1st of march 2024 with the outcome of the query.
Regards
Your Planet42 team.
