HG
Hans G
1 reviews | Active since Dec 2021
13 Feb 2023, 08:49
Planet 42: Stay away
Had a car with them followed the contract returned after 6 months in good order paid the 7 month as per contract only to find they debited for a 8 month. Cant get bold of them.no answer on mail or whatsapp. Will have to pay now to start legal proceedings agains them to get my money back
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Planet42's replyOfficial
14 Feb 2023, 15:12Good day, Please note that as per the agreement made between you and ourselves the full settlement amount was not paid in full hence the debit order continued to debit your arrears amount. Kindly be advised that the issue has been resolved and a refund has been processed. We do apologies for the delay in response as we experiencing high volumes in both emails and WhatsApp messages.
Kind regards,
Your Planet42 Team
Kind regards,
Your Planet42 Team
Planet42's reply14 Feb 2023, 15:12
Official
Good day, Please note that as per the agreement made between you and ourselves the full settlement amount was not paid in full hence the debit order continued to debit your arrears amount. Kindly be advised that the issue has been resolved and a refund has been processed. We do apologies for the delay in response as we experiencing high volumes in both emails and WhatsApp messages.
Kind regards,
Your Planet42 Team
Kind regards,
Your Planet42 Team