AB
Alida B

1 reviews | Active since Jan 2026

09 Feb 2026, 12:32

Planet 42 pending payment ... extra debt on my debit orders.

Planet 42 did respond back to my query although it did not realized as yet. They have put me as pensioner in so bad situation that my debit orders did not go through as i had been deducted almost R9600. I have to carry all bank costs.

An excuse is easy to say but do they suffer the consequences.

I hope for the best that they have cancelled the debit order as im not giving further approval for deduction and to block it. Really dissapointed as you just have to wait for one day.

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Replies (1)
Planet42
Planet42's reply09 Feb 2026, 15:18
Official
Hi Alida

Thank you for sharing your concerns, and we are truly sorry for the distress this situation has caused you. 
We understand how upsetting this would be, especially when it impacts you financially.

Please be advised that an email has been sent addressing the query raised.
Kindly refer to the email that has been sent.

We appreciate your patience and regret the inconvenience caused.

Regards
Your Planet42 Team