AM
Ayanda M
1 reviews | Active since Jul 2025
02 Jul 2025, 09:21
Planet 42 is a terrible company. A specially a lady called Felicia is worse.
I had a rental contract with planet42 which I terminated in i April 2025 as per their advice and the lady advising was Felicia. But to this day they have closed that file and they have and continue to affect my credit bureau record as my score keeps on going down because of their terrible service. And I have written countless emails, they do not respond they do not even acknowledge.
I need my file to my closed, my contacts details to be deleted from their database and remove my name from credit bureau.
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Replies (2)AM
Ayanda M's updateReviewer Update
02 Jul 2025, 12:40I see that the above message did not capture everything well. The file is not closed and they keep on sending me messages and emails that my account is in arrears, yet the contract was terminated in April and how do I get into areas with the account I don’t have. They are messing up my credit record, my credit score keeps on going down because of their recklessness and inhumane behaviour. I need the file closed ASAP, my name removed from bad credit listing and all my contacts details removed and deleted from their lists of contacts and database.
AM
Ayanda M's update02 Jul 2025, 12:40
Reviewer Update
I see that the above message did not capture everything well. The file is not closed and they keep on sending me messages and emails that my account is in arrears, yet the contract was terminated in April and how do I get into areas with the account I don’t have. They are messing up my credit record, my credit score keeps on going down because of their recklessness and inhumane behaviour. I need the file closed ASAP, my name removed from bad credit listing and all my contacts details removed and deleted from their lists of contacts and database.
Planet42's replyOfficial
02 Jul 2025, 14:43Hi Ayanda
Please be advised that we have tried calling you, however our attempts have been unsuccessful.
We truly appreciate you taking the time to share your concerns.
Please be advised that we are actively working to resolve this matter.
We will provide feedback as soon as possible.
We apologize for the experience that you have encountered.
Thank you
Regards
Your Planet42 Team
Please be advised that we have tried calling you, however our attempts have been unsuccessful.
We truly appreciate you taking the time to share your concerns.
Please be advised that we are actively working to resolve this matter.
We will provide feedback as soon as possible.
We apologize for the experience that you have encountered.
Thank you
Regards
Your Planet42 Team
Planet42's reply02 Jul 2025, 14:43
Official
Hi Ayanda
Please be advised that we have tried calling you, however our attempts have been unsuccessful.
We truly appreciate you taking the time to share your concerns.
Please be advised that we are actively working to resolve this matter.
We will provide feedback as soon as possible.
We apologize for the experience that you have encountered.
Thank you
Regards
Your Planet42 Team
Please be advised that we have tried calling you, however our attempts have been unsuccessful.
We truly appreciate you taking the time to share your concerns.
Please be advised that we are actively working to resolve this matter.
We will provide feedback as soon as possible.
We apologize for the experience that you have encountered.
Thank you
Regards
Your Planet42 Team
