MM
Mzamo M
1 reviews | Active since Mar 2010
24 Sept 2024, 21:16
Planet 42 is a ****
I had an accident and the last debit was deducted and I paid access fee in full but they continue to deduct more money equally to debit order as if agreement is still ongoing. I sent them email their was no response and when I called I waited for ever, all I need is my refund.
Helpful (0)
Replies (1)0
Replies (1)
Planet42's replyOfficial
26 Sept 2024, 13:58Good day Mzamo
Thank you for bringing this to our attention. I apologize for the inconvenience you've experienced. I will escalate this matter to the relevant department immediately to ensure it's addressed promptly. They will review your case and work on processing your refund. We appreciate your patience and will follow up with you as soon as we have an update.
Thank you for bringing this to our attention. I apologize for the inconvenience you've experienced. I will escalate this matter to the relevant department immediately to ensure it's addressed promptly. They will review your case and work on processing your refund. We appreciate your patience and will follow up with you as soon as we have an update.
Planet42's reply26 Sept 2024, 13:58
Official
Good day Mzamo
Thank you for bringing this to our attention. I apologize for the inconvenience you've experienced. I will escalate this matter to the relevant department immediately to ensure it's addressed promptly. They will review your case and work on processing your refund. We appreciate your patience and will follow up with you as soon as we have an update.
Thank you for bringing this to our attention. I apologize for the inconvenience you've experienced. I will escalate this matter to the relevant department immediately to ensure it's addressed promptly. They will review your case and work on processing your refund. We appreciate your patience and will follow up with you as soon as we have an update.