SB
Sabata B

1 reviews | Active since Feb 2024

21 Feb 2024, 06:49

Planet 42 cannot be helpful and supportive to me as a customer, I can't sleep daily mourning that I'm paying so much money for a s**** Chevrolet Sonic I can't even take it for roadworthy testing

Hi! I got the car from planet 42 on the 15 January 2024 . I paid deposit 9000.. on the 25 same month car refused to go to gear no. 2 and 4. I've report it I've never enjoyed the car since then , the towed a car from my house for repairs on the 5th of Feb it only came back on the 13 Feb I've started driving the car car on the 16feb now to the car is having a lot of sounds, I've called planet 42 explaining the car has a problem I took back to the workshop on the 20th of Feb , u can send emails at planet 42. U won't be rep****. U call them u . U will wait more than 20min before you can find an urgent. . I cannot have the car for less than a month and is giving me so much problems and I have to pay R8950.every month . Already 9000 deposit is going without even enjoying the car because is at the workshop. This is not on . If I tell planet 42 that m cancelling everything m bringing back the car . They told me I can't do that because m liable to pay for 6 months even if the car goes for repairs now and then . I have been bul**** by them as if I have no rights .

0
Replies (8)
Planet42
Planet42's reply22 Feb 2024, 12:02
Official
Hi Sabata

Thank you for taking our call today.

We apologize for the experience you have encountered.
We are attending to the matter and will provide feedback in due course.

Regards
Your Planet42 Team
SB
Sabata B's update05 Mar 2024, 09:01
Reviewer Update
Good morning!

Regarding the problems I got with a car from the dealer it is resolved , repairs are happening so quick. And payment for the repairs is done , the instalment was resolved for the month of February. I'd like to thank especially Bianca from planet 42 to make all the process to be fast and resolved as soon as possible.

Ragards
Sabata
SB
Sabata B's update05 Mar 2024, 10:46
Reviewer Update
M waiting for the car to come back from repairs
SB
Sabata B's update05 Mar 2024, 11:15
Reviewer Update
Ah after all the messages i wrote nothing is correct I regret writing all the messages because all the information was wrong. Actually nothing has been done by planet 42
SB
Sabata B's update24 Apr 2024, 21:23
Reviewer Update
M tired. With planet 42 😭😭
Empty promises
U call them u'll hold for to too Longu cancel the contract but ur name will always appear as if u owe them, they are closing channel if u need anything from someone, they will tell u about planet 42

I regret been in planet 42 😭😭😭
I can't do anything now. They are car always at the workshop to be fixed from first week I got 😭
SB
Sabata B's update06 May 2024, 10:42
Reviewer Update
I wanted to cancel the contract with planet 42 because the car is always in a workshop for repairs I've never enjoyed it . I drive the car 4 days after that is broken then it goes to workshop always and it stays three weeks. ,I Ride it 4 days then back to the workshop, now is the forth time went to the workshop

Every time it goes to the workshop it stay 2 to 3 weeks . And now is still in a workshop is more than 2 weeks now, nothing is happening.

If I say I want to cancel the contract they I have to pay 64000.

I regret going to planet 42
SB
Sabata B's update20 May 2024, 12:16
Reviewer Update
Planet 42 will frastrate u . The car is in workshop for two months now . I mean the car that u are renting. If I go somewhere I've been blocked they say planet 42 exist so they cannot help me to get a car. Planet 42 will close ur way , treat you unfairly, won't call u , when u call u will hold the line forever.

Planet 42 is not the place to apply for the car . U will be frastrated for the rest of ur life. I regret now .
SB
Sabata B's update20 May 2024, 12:18
Reviewer Update
In situations like this caused by planet 42. I think ombudsman needs to be invited and help us