1 reviews | Active since Oct 2022
Planet 42
Worst experience of my life. Issues with car since day I drove out. It has been in at mechanic possibly 25 times. Warranty what warranty apparently went bankrupt in September and no clients were notified but WAIT premiums have not changed. Absolutely pathetic. I have escalated this and hopefully this organization will be shut down. on a R80 000 vehicle financed over 5 years. I have paid just on R74 000. I think I have been able to drive it 20 days. Absolutely terrible. I have pleaded with them since January to just swop car and they refused. I do believe that no warranty without notification to client is in the court of law A BREACH OF CONTRACT. They must not even think of black listing me I have toooooo many legal avenues that are on my side. Their form of communication pathetic Automated reponse. Planet 42 YOU ARE A JOKE...
We do sincerely apologize for the inconvenience caused. Please note we trusted in you to fully inspect the vehicle of your choice before accepting the contract (Kindly note the vehicle of your choice is a second hand 2005 model).
We have tried assisting you with the repairs which you have not accepted. However as per your rental contract you are liable for the maintenance of the vehicle and any shortfalls for the repairs needed on the vehicle.
Constantia (underwriters for Insure Africa have undergone curatorship) which is out of our control and was unforeseen we have however tried to assist towards your repairs as per communication with you on email. Please note that the warranty is paid by Planet42 and not the customer.
Please note that we do not do trade ins as stated in your rental agreement if you wish to proceed with cancellation you will be liable for the cancellation penalties as per your rental agreement. However we did advise in April 2022 that the vehicle was uneconomical to repair. Kindly note that we are also assessing your concerns internally. Please refer to all our communication with you.
We do sincerely apologize for the inconvenience caused. Please note we trusted in you to fully inspect the vehicle of your choice before accepting the contract (Kindly note the vehicle of your choice is a second hand 2005 model).
We have tried assisting you with the repairs which you have not accepted. However as per your rental contract you are liable for the maintenance of the vehicle and any shortfalls for the repairs needed on the vehicle.
Constantia (underwriters for Insure Africa have undergone curatorship) which is out of our control and was unforeseen we have however tried to assist towards your repairs as per communication with you on email. Please note that the warranty is paid by Planet42 and not the customer.
Please note that we do not do trade ins as stated in your rental agreement if you wish to proceed with cancellation you will be liable for the cancellation penalties as per your rental agreement. However we did advise in April 2022 that the vehicle was uneconomical to repair. Kindly note that we are also assessing your concerns internally. Please refer to all our communication with you.