LF
Lesley F
1 reviews | Active since Mar 2024
05 Sept 2024, 10:37
Planet 42 - abysmal service
I have been with these people for years and never ever missed one single payment! They keep harassing me saying I’m two payments in arrears when I sent them an email and said I would pay on the 7th of every month?? No one comes back to you. No one responds to emails. There is no customer service at all. Abysmal
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Replies (2)
Planet42's replyOfficial
05 Sept 2024, 11:42Good day Mr Flavell
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. Please note that the notifications you are receiving are automated and sent to all clients. We understand your frustration, and we want to assure you that your matter has been referred to our collections team for further review. They will be in touch with you shortly to resolve this issue. We appreciate your patience and continued support over the years.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. Please note that the notifications you are receiving are automated and sent to all clients. We understand your frustration, and we want to assure you that your matter has been referred to our collections team for further review. They will be in touch with you shortly to resolve this issue. We appreciate your patience and continued support over the years.
Planet42's reply05 Sept 2024, 11:42
Official
Good day Mr Flavell
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. Please note that the notifications you are receiving are automated and sent to all clients. We understand your frustration, and we want to assure you that your matter has been referred to our collections team for further review. They will be in touch with you shortly to resolve this issue. We appreciate your patience and continued support over the years.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. Please note that the notifications you are receiving are automated and sent to all clients. We understand your frustration, and we want to assure you that your matter has been referred to our collections team for further review. They will be in touch with you shortly to resolve this issue. We appreciate your patience and continued support over the years.
Planet42's replyOfficial
05 Sept 2024, 11:52Good day
Upon further assessment of your profile and discussion with our collections team
We have noted that several attempts to make contact were made yesterday
Due to the POPI Act we are unable to provide more information regarding your account, please refer to the email sent to the provided address.
Upon further assessment of your profile and discussion with our collections team
We have noted that several attempts to make contact were made yesterday
Due to the POPI Act we are unable to provide more information regarding your account, please refer to the email sent to the provided address.
Planet42's reply05 Sept 2024, 11:52
Official
Good day
Upon further assessment of your profile and discussion with our collections team
We have noted that several attempts to make contact were made yesterday
Due to the POPI Act we are unable to provide more information regarding your account, please refer to the email sent to the provided address.
Upon further assessment of your profile and discussion with our collections team
We have noted that several attempts to make contact were made yesterday
Due to the POPI Act we are unable to provide more information regarding your account, please refer to the email sent to the provided address.