Paid up account not closed on Experian SA credit agent

It seems that Hello Peter is the only platform where I can be heard by Planet42. I settled my account with them in June 2024 and received a confirmation letter stating that the account was closed. However, to this day, the account remains active on my Experian SA credit profile, showing a balance of R9,940.

I logged a dispute with Experian on October 21, 2024, but they have not received any response from Planet42. I have also sent multiple emails to Planet42 without receiving any reply. The worse part this is affecting my score, maybe they don't want me to get any credit after them.

This lack of response and disregard for customers is deeply frustrating. It’s disappointing that I have to resort to public platforms like this to get them to take action. Based on my experience, I would not recommend Planet42 to anyone, nor would I refer others to rent a car from them. This has been an absolute nightmare.