No Support when needed

In general, I am a happy, satisfied customer. However, recently, I had a puncture on one of the wheels. No problem, right? Well, I could not remove the flat tire and have the spare installed for the short interim, all 4 wheels have a 'lock-nut' installed, to prevent the rims from being ******. So I had to make plans to get the tire inflated and have the puncture repaired with the wheel still on the vehicle. I am now at the place, where I've decided to replace the tires currently on the vehilce, part of maintaining the vehicle as per my agreement. I cannot, 3 different places shown me away becuase I do not have the special tool, this 'key' to unbolt the lock-nut and since it's Audi original, they cannot remove it, only Audi service centres. The service centre in my Area, town and surroundings, now is a Cherry Dealership and service centre,so I can't do that as well.

Send an email to General Support Planet42 <***>, explaining my problem and asked what I can do now? I need to replace tures on this vehicle.

This email was sent to *** by "P, Felicia" <***>" with the wording: Good Afternoon @Dealerbuddy, Please see below from the client and assist, Kind Regards. So I was again satisfied until this email was sent back to me form ***: Enquiry - Tyre Maintenance ***) Assigned On: 10/23/2025. Good day, Thank for your enquiry. Please note that the warranty does not unfortunately cover for Tyres repairs.Regards

This doesn't even come close to my problem! I need to replace tires but can't? This special tool is noewhere to be found in this vechile, searched top top bottom, back to front but nothing. So I will end up with fines, or heavens forbit worse just because people that needs to assist me, was not willing to read my concern or even get close to assist me with this situation, a situantion that was created by whoever installed new tires on this vehicle for Plant 42?