No Contact or Payment Options – Debt Still Reflects

Item: Planet42
Rating: 1
Author: Shaun L

Planet42 handed my account to “debt collectors” years ago, yet I have had no contact, no details, and no way to make payment arrangements. Despite this, the debt still reflects against me. This is unfair – if there’s no communication, the debt should be written off and removed from my credit profile.

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Replies (1)

Planet42's replyOfficial

22 Sept 2025, 10:39

Hi Shaun

Please refer to the email that was sent to you addressing the query raised.

We would like to assure you that your experience does not reflect the standards we strive to uphold,
and we do not condone what you have encountered.

Your feedback is important to us, and we are committed to learning from it as we continuously work to improve.

Thank you

Regards
Your Planet42 Team

Planet42's reply22 Sept 2025, 10:39

Official