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Thembi M
1 reviews | Active since Jan 2016
17 Nov 2022, 13:00
Incorrect information sent to the credit bureau
I had a planet42 account more 3 months ago that I cancelled and paid cancellation fees, only to later find out that they had sent an incorrect file to the credit bureau that states that I missed a payment on my account in August, as a result my credit profile was cancelled and I could not apply for a bond which has left me homeless. I have sent WhatsApp messages emails. Their last response was an updated was sent... but they could not provide me with a statement off account. If what they meant by an updated file was closure account that is not all that I need I need the August payment to be updated and statement of account to be sent to me so I can also have the records
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Replies (2)
Planet42's replyOfficial
17 Nov 2022, 16:27Good day,
We have noted your response, we do sincerely apologize for the inconvenience caused. Kindly note that we have emailed you on the email address provided *** due to the POPI act.
Kind regards,Your Planet42 Team
We have noted your response, we do sincerely apologize for the inconvenience caused. Kindly note that we have emailed you on the email address provided *** due to the POPI act.
Kind regards,Your Planet42 Team
Planet42's reply17 Nov 2022, 16:27
Official
Good day,
We have noted your response, we do sincerely apologize for the inconvenience caused. Kindly note that we have emailed you on the email address provided *** due to the POPI act.
Kind regards,Your Planet42 Team
We have noted your response, we do sincerely apologize for the inconvenience caused. Kindly note that we have emailed you on the email address provided *** due to the POPI act.
Kind regards,Your Planet42 Team
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Thembi M's updateReviewer Update
10 Jan 2023, 13:43This is still not resolved my credit report still shows arrears and account still opened... escalated and i was advised their waiting for you guys to send an updated file
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Thembi M's update10 Jan 2023, 13:43
Reviewer Update
This is still not resolved my credit report still shows arrears and account still opened... escalated and i was advised their waiting for you guys to send an updated file