1 reviews | Active since Sept 2022
Inadequate and unsatisfactory service
I am writing this complaint with a heavy heart, on the inadequate and unsatisfactory service I received from this company.
I started the process of applying for rental in August 2022 through Bonus Cars, Pretoria West, application was approved, deposit was paid and I waited for the vehicle to be released by the dealership. The vehicle was delivered to my home on the 29 September 2022 in the afternoon, within 24 hours, on the 30 September 2022 the vehicle overheated and that was the end of it. It was towed back by the dealership for repairs for the whole month of October. Which you are expected to pay instalment.
I must say, I have only successfully driven the car for the month of November and it has been repairs after repairs, even the car leaking inside during rainy days. Just between December 2022 to February 2023 I have repaired and replaced everything in the car including the engine. The insurance and warranty have been useless, I have because the cost of repairing the vehicle defaulted on the instalments.
I regret using Planet 42 and buying the vehicle at Bonus Cars, I’m emotionally exhausted I’m just ready to return this car if possible exchange it. This is the worst kind of rental service, you are literally on your own. The only thing they are good at is calling for collection of instalment. It’s a one way communication, they never respond to messages or emails. I’m defiantly escalating this to the relevant associations and ombuds.
Firstly we apologize for the inconvenience caused, looking into the the record history,
We have been made aware of the repairs carried out in Nov 2022 , of which last correspondence was that the vehicle was driving fine
In reference to the Warranty, unfortunately we do authorize repairs or what if covered by the Warranty
However in regards to your current matter we have reached out to the dealer
Please look for email correspondence for a more detailed response to advise on the way forward
Kind regards
Planet42 Team
Firstly we apologize for the inconvenience caused, looking into the the record history,
We have been made aware of the repairs carried out in Nov 2022 , of which last correspondence was that the vehicle was driving fine
In reference to the Warranty, unfortunately we do authorize repairs or what if covered by the Warranty
However in regards to your current matter we have reached out to the dealer
Please look for email correspondence for a more detailed response to advise on the way forward
Kind regards
Planet42 Team
I look forward to your correspondence.
I look forward to your correspondence.
If you have note received the email, Kindly send an email to the above, with your ID or contract no if you know it
If you have note received the email, Kindly send an email to the above, with your ID or contract no if you know it
We have received your email and are busy assessing the matter and will revert back to you as soon as possible
We have received your email and are busy assessing the matter and will revert back to you as soon as possible
Kindly note that we have received and responded to your second email that has been sent.
Kind Regards
Planet42
Kindly note that we have received and responded to your second email that has been sent.
Kind Regards
Planet42