1 reviews | Active since Jun 2022
Immortal and unjust pathetic customer service
Ridiculous Service Seriously! I had a Rent to Own vehicle which I returned after six months after advising them I am going on maternity leave I can't afford the payment anymore. I made an arrangement to pay the cancelation fee over a number of months, via email and confirmed the amounts and dates with them verbatim effective June 2022 way in advance. This month they simply took the whole installment again and ignored the fact that I made an arrangement in writing. They then have the audacity to say they can't do a reversal on an already cancelled contract but they were fully aware about the amended payment plan when cancellation occured, I then requested a concession of some sort, as we had a written agreement as I am not getting my full salary, I am still awaiting their response.
Your service stinks to say the least!
Kindly note, though a payment arrangement was made but we also advised should we collect the full rental, no refund will be processed. This correspondence was communicated to you on the 13th of June 2022 when you accepted the offer. This was also communicated to you by one of our dedicated consultants. Please send us an email should you require any other assistance on ***.
Kind regards
Your Planet 42 team
Kindly note, though a payment arrangement was made but we also advised should we collect the full rental, no refund will be processed. This correspondence was communicated to you on the 13th of June 2022 when you accepted the offer. This was also communicated to you by one of our dedicated consultants. Please send us an email should you require any other assistance on ***.
Kind regards
Your Planet 42 team